
Pure Nappy Cakes - www.purenappycakes.com
Customer Service
Quality of website
Value For Money
Pure Nappy Cakes - www.purenappycakes.com
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User Reviews
Disapointed, Let Down!
Really disappointed with this company - please do not use!! They sent me the WRONG order. It took me 2 days to get hold of them, and when I did I was faced with an argumentative company owner - and told she knows her website and it was my fault!!
They would refund me but I had to pay for postage and no replacement would be sent until they'd received it, which I tried to explain would be too late as I need item for weekend, they did not seem to care - just interested in arguing with me, n saying how there is no her website could have gone wrong - she knows her website!!
I'm very disappointed - out of pocket - and without a present all thanks to this company!!!
This person ordered the wrong item and despite our best efforts the customer refused to cooperate. Please read our extensive positive feedback here and on other review sites - you can see genuine reviews on our Amazon shop too.
The feedback left here was unfair and unfounded.
We always do our best to provide our customers with a quality product, a fast and convenient delivery and an overall positive experience, we are a small family business and pride ourselves in offering an outstanding shopping experience with a personal touch, we simply wouldn't be in business if the above comments left in the review were true!
When you add the wrong item to the shopping cart, then pay the higher price for the item, why should they correct your error for free? I've checked the site logs and you viewed both items, adding the wrong item to the cart and then paid for it.
Typical "customer is always right and I should get what I want".
Customer Service
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Fabulous Gifts
Had a lovely nappy cake from this company
Beautifully presented fast delivery and fantastic gifts inside
100% recommend to anyone to use this company
My friend is going to love it!
Many thanks again
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Exceptional Service And An Exceptional Product!
Sent the nappy cake to a work colleague and her baby girl and she just loves it! The delivery service was the best I have used and it was easy to amend the delivery time to work around my friend. Will definitely use this site again
Customer Service
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Value For Money
Fab Fab Fab
Pure Nappy cakes are one of the most original, affordable and beautiful gifts. There are plenty of choices for any tastes. Would 100% recommend them as a special gift to celebrate a new birth!
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Value For Money
Reasonable With A Wow Factor
Great products, thanks mum to be loved and all the guests at the baby shower were defiantly impressed. Will recommend products to friends. As a mum myself it's a lovely gift to receive.
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Brilliant Product And Service!
Thank you very much! Easy website, speedy delivery and a very happy recipient!
Customer Service
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Outstanding Service From A Caring Company
We bought a 2 tier unisex Nappycake for our Colleague as they had everything already, and we fancied doing something a little different.
After receiving the confirmation email regarding order and delivery, I noticed the delivery address was the billing address and not the one I had requested. Quick email to their customer support and it was sorted really quickly and nicely.
Punctual delivery (in snow!) and [name removed] was very helpful with changing the address.
The present was well received, but as someone who leads a Customer Excellence Programme, I was more impressed with their desire to make sure everything was okay, rather than leave things be and deliver to the billing address!!
Customer Service
Quality of website
Value For Money
Making Mummies To Be Cry (in A Good Way) :)
I ordered a Personalised 2 Tier Yellow Unisex nappy cakefor my friend. The choice of the nappy cakes was great and the little gifts are also lovely ideas. I therefore couldn't resist buying one of the Boys Baby Gift - Baby Ice Cream for her too. She knows that she is expecting a boy and so the feeding set was bought in 'boys blue'. However I bought the nappy cake as unisex which was one of the things that mother to be loved the most about it. It was delivered directly to her and so I haven't seen it in the fleash however the note that I got from her reassured me that it was money very well spent. She had commented on the lovely colours and said that it had been a really welcome suprise to be delivered to her door whilst she was sat around waiting it our for her imminent arrival - as the heading suggests she said that it made her smile, excited and cry (in a good way) a bit. I would like to thank pure nappy cakes for that as I don't live near her and it makes me happy to have sent her something that will be useful and has cheered her up. Another friend is expecting soon and without a doubt I will order from nappy cakes for a treat for her/baby.
Delivery was also great with tracking to see that it has been received also giving me peace of mind. I did pay £5.99 for it to be next day which I would sometimes grumble at but knowing that it would get to her soon was worth it.
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An Exciting Product From A Great Company.
It was nice to get something a little bit different for someone.
I had great service and the communication from the company keeping me informed about my order was brilliant.
Customer Service
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A Great Valued Service
Simple effective ordering through the website, followed up by excellent products
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