Pure Luxuries - www.pureluxuries.com

Pure Luxuries - www.pureluxuries.com

User reviews
4.8

Customer Service

4.8

Quality of website

4.7

Value For Money

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Pure Luxuries - www.pureluxuries.com

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Pure Luxuries - www.pureluxuries.com
4.84 1,231 user reviews
588%
410%
31%
20%
11%
4.8

Customer Service

4.8

Quality of website

4.7

Value For Money

User Reviews

MarkMFC
5

Customer Service

5

Quality of website

5

Value For Money

Lucca Holdall

Hold all get to arrive but I wanted to comment on the service.

I ordered a Hold all and the money was taken as expected.

It was showing as The last one in stock.

The following day i received an d mail apologising but the Hold all was not available. ( no problem as I was debating which one to get and I had narrowed it down to 4!)

They customer service were very apologetic and refunded my money immediately and offered me a 10% reduction in my next order. I placed an order that evening and the Hold all was dispatched the following day.

Fantastic customer service you see very little of these days. The Hold all was also reduced by £130 in the sale for a leather bag these day that's great value. Would recommend on their service alone.

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Fantastic Very Happy

Have bought a new handbag, purse and credit card holder from this website. Well made and loved the idea of putting them in nice reusable bags.

Would recommend this excellent company to all my friends and family. Nothing I didn't hate the recent purchases at all.

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Excellent

Can't wait for this order to arrive for a friend. I have bags from here and can't faulty them or the service.Quality great, value too, I am sure my friend will be equally as pleased

Guest
5

Customer Service

5

Quality of website

5

Value For Money

Excellent

Purse was fantastic, quality leather, well made, and great price. Highly recommend

JMED
5

Customer Service

5

Quality of website

5

Value For Money

The Bridge Purse

Absolutely love the purse, and super quick delivery. Ordered 16.30 pm yesterday, and received 12.30 pm today. I couldn't ask for a better service. I highly recommend this company

daizycrazy
5

Customer Service

5

Quality of website

5

Value For Money

Excellent Service And Products

I ordered a purse and handbag on Wednesday and the products arrived at my door only 2 days later! I live many miles away from the UK so didn´t expect such a speedy delivery. Also the products are top quality, and exactly as they look on the website photos. I´ll definitely buy again and will recommend to friends, colleagues and family.

Nice5
1

Customer Service

1

Quality of website

1

Value For Money

Replacment Of A Brocken Rucksackwith Brocken Zip

Brought a rucksack bag was happy with it. But then then zip broke , would not zip to gather so emailed and explained this to them. I have sent it back. But 13 emails to them and still waiting for a reply and a replacement. have not heard anything back.So far its taken 3 months and still trying to get some one to help and sort it out.IT feels like once they have your money they are not interested.So no would not recommend this site.

Did order another item but will be sending it back poor lining not finish properly so will fray and come undone

3
PureLuxuriesCustomerSupport

Good afternoon, thanks for your reply. I've had another look, and I'm afraid that I can't seem to see any emails about this. Could you kindly send us your order number via the contact form on our website so that I can help resolve this for you please?

Kind regards,

Ben

Nice5

I have email you, and you still not have responded to it

So after this email it will be 15 emails to you.sent brown ruck sack back today. with not a good finished lining in side it..

PureLuxuriesCustomerSupport

Good morning, thank you for your review and feedback. I'm really sorry to hear about your experience - we consider customer satisfaction to be paramount. Could you please email me with your order number, and I'll be happy to help you with this.

Many thanks and look forward to hearing from you.

Kind regards,

Ben, Pure Luxuries customer care

stef13170
5

Customer Service

5

Quality of website

5

Value For Money

Pure Luxuries Save The Day

I had previously ordered a Pure Luxuries pearl bracelet from Debenhams for my wife but this never turned up and the best they could offer me was a £5 gift voucher.

However, after sending an email directly to Pure Luxuries explaining the problem and the urgency, they emailed me back with a link to the item in question, reduced their price to match Debenhams and delivered it the next day - Panic over!

I'm only giving Pure Luxuries A FIVE STAR RATING as there isn't a 6 star!

Top Marks, highly recommended.

EIRAMR

Great Service And Quality

I too stumbled across Pure Luxuries whilst looking for a man's leather wallet. I placed an order and received my purchase, very nicely packaged within two days! Also fell into temptations way and looked at the discounted handbags, fatal!! Treated myself to a beautiful one which also arrived within two days! The big deal being it's the week before Christmas!! Lots of companies are already saying 'not guaranteed for Christmas' so a huge well done Pure Luxuries. The wallet and bag are made of beautiful soft leather. The colour of the bag is 'smokey blue' and I just love it. A great pity that I have already bought presents for my three daughters so they will have to wait. Anyway I might have been tempted to keep them all. So thank you very much Pure Luxuries, I will most definitely shop with you again.

Vale46
5

Customer Service

5

Quality of website

5

Value For Money

Simply First Class

I stumbled across Pure Luxuries by chance after a Google search, and purchased a gents leather bag. Less than 24 hours later, it arrived perfectly wrapped. The bag itself is exactly as described; beautiful soft leather. I really cannot fault either the service or the goods.

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