written by na39 on 03/10/2015
Ordered £40 gift vouchers @1030 and bought Next Day £3.5 as these were to be a present.
Didn't arrive next day and heard nothing from HighStreetVouchers.
Called them (0844 number) first thing next day. Was told it was a problem with the courier (DX) but were to be delivered that day ie not Next Day as paid for. Did not volunteer Next Day refund until I asked for it.
Still nothing so early afternoon contacted them again. Different person told me that it was not courier but could only say that it would be today!
Eventually arrived at 4pm and delivery person said it looked as if DX had not received the package when HighStreetVouchers had said but the next day so Next Day delivery was impossible!
Overall not at all impressed. They were not overly concerned about delay and the info on expected delivery time was rubbish - most couriers can at least tell you morning or afternoon if not better.
Will see if actually do get refund but for the hassle and having to use a 0844 number (which of course keeps you hanging on) I would not use them again.
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