Terrible Service. A company to avoid at all costs

I have to say I am deeply disappointed with the company and would strongly urge people to look elsewhere before using this company. I will certainly not be using them again.

I purchased personalised glass champagne flutes for my wife as an anniversary gift. Once I had completed the purchase, I realised I had put in error one wrong number. I received a confirmation email of the order at 19:00. On reading the email I realised my error. The email stated if there were any amendments required then I should follow the link to let them know of the amendments. This was done at 19:05. I didn't receive any response until 11:00 the follow day. I was told that because they did not receive my email within the 30 minutes that they had completed the order and the order could not be amended.

I have had several exchanges with this company how they have cot complied with their own terms and conditions of business notably 10.1 and 10.2. The company have palmed me off with excuses that does not correlate with their terms and business and offered me token gestures to alleviate my complaint.

The company have pretty much ignored my arguments and refused to refund/replace or even allow me to return the product.

Completely dissatisfied with this company and will never be used again. Anyone who asks about this company whether that be friends/family or just generally I will be strongly advocating that they avoid this company at all costs.