Disappointing Day at Coombe Abbey

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Guest's review of Buy A Gift - www.buyagift.co.uk

“Disappointing Day at Coombe Abbey”

★★★☆☆

written by on 30/08/2012

Unfortunately we had to make an advance booking for a day which turned out to be horrendously WET with non-stop torrential rain for the whole day. This did not help matters! The hotel car park stated 'FOR RESIDENTS ONLY' and was enclosed by a barrier. We parked at a pay & display in the grounds and had to walk quite a distance through huge puddles, being splashed by passing cars. Upon reaching the reception early we were informed that we should have parked in the hotel car park after all. We were then told to go straight through to the bar even though I pointed out that we were too early for the appointed time. That was no problem we were assured, but upon presenting our voucher to the waiter we were rudely told that we were 35 minutes early and had been misinformed. This was quite embarrassing and did not make a good impression on us. We felt things could have been handled much better and the parking arrangements should have been made clear to us in advance of the visit. Having said this the afternoon tea was truly delicious, especially the scones, and the staff were polite and pleasant. A shame about the misinformation and bad attitude of the waiter!!! Our visit ended with us trekking down the long drive to a flooded car park resulting in soaking wet clothes for our drive home, still through driving rain and spray. Obviously no-one could be blamed for the weather but this would not have been so important had we been able to park much nearer to the hotel.

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Buyagift Helper's Comment

Written on: 31/08/2012

Hi,

Thanks for submitting a review, I'm very sorry to hear of the problems you encountered with this experience. Please get in touch at [email protected], with your voucher reference number, and I will be happy to look into this further.

Tania, Buyagift helper

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