Badly aligned, missing hemming, bad quality

The image is badly aligned missing (not half a cm) but 3 cm towards the the top of the image. The width of the curtain is longer at the bottom, until it gets to the middle and width becomes smaller and smaller eradicating the image and the alignment ignoring the image completely. If this had been a family portrait one member would have been frankenstein from the waist up and a very messed up face. The hemming is missing and fraid in places. It's too embarrassing to put up. I paid £89.00 for it. I have sent pictures and I am being ignored. The company is quick to take money but not quick in resolving problems. Most companies would be apologetic and do a reprint straight away. But not these guys. 3 days of silent treatment I need the reprint curtain by the 3rd of August 2020. Why can't they own up to their mistake and rectify. If I ordered this in a shop face to face I would refuse to pay for this substandard product, I doubt that the shop would show me such a mess. They shouldn't have sent me out that fudged product. Apparently it had been quality checked? LOL. (I never use lol but its appropiate here) Their phone lines are also dead. Using covid-19 as an excuse for bad customer service.
Been emailing daily no response.