Haven't checked this out very thoroughly, but found it very interesting. It will take some time to do. This isn't something you can review quickly.

My query was dealt with competently and pleasantly, much to my satisfaction.

Couldn’t cancel during free 14 trial. Nothing but solicitations from your site. You could make it easier to cancel free trial.

Trevligt bemötande vid telefonsamtal. Tänk på att många släktforskare är äldre som har svårt att förstå datainformation. Texten bör vara entydig och på svenska. Alla käcka förbättringar (ändringar) undanbedes, ger bara ilska och tidsförluster. Gissa att de flesta önskar bara enkel registrering. Sambandet mellan family tree builder och webbplatsen vid synkronicering har jag aldrig förstått. Nu har jag fått rådet att ta bort programmet på hårddisken och bara använda webben för att det inte ska gå fel.Att använda smart info med försiktighet annars är risken stor för dublering.

I found the site quite good considering the little personal information that I had. Therefore I need to go into more personal sstuff to give the site more to go on and give me further details. What I thought was very good was the 'stars' giving you the best results in your search which saved you lookng at hundreds of names. I would certainly use 'Heritage' again for future reserch

Went on line to activate DNA kits...Finally called for help. Both times agents were helpful. Just sorry I had to wait over 20 minutes for help when I was told I was #4 on wait time.

It must be a major task answering the many queries from around the world from members of this comprehensible family tree programme. Most of the queries can be answered from the knowledge base within the programme but sometimes it is necessary to make a call or send a query to be answered on the phone. It may day a couple of days to get round to you but when a pleasant individual rings and quickly sorts out your query, its well worth the wait. So, I'm very happy with the support for this programme and after trying many over the years this one is the most detailed and has enabled me to get so much information about my family.

Thank You to the person I dealt with, you were very helpful with my problem. 

Had a problem with my tree and when I finally got through was helped out quickly by a pleasant lady.”But” must add very very disappointed with the on line queries,have two pending and still haven’t heard from MyHeritage.

vriendelijk geholpen !!

My bank statement indicated 2 large deductions for a membership I hadn't signed up for. I called and got a promise of a refund. Today I got an email saying it was being sent to me. The person I spoke with was very helpful. Thanks.

Helpful service and great product to use.

It's been 5 weeks and I haven't received my results - getting anxious, as I'm desperate to know where my ancestors are from. Spoke to the lovely Maor, at Myheritage today, who put me at ease straight away - said they'd replace my kit as a priority, at no extra cost! Wow! Great service - waiting in anticipation for my replacement kit! Thanks Maor!

I am not agile on the computer. I was given clear concise directions that cleared up my confusion.

As a membero MyHeritage Ienjoyed myexperience very much. I like the product and the ease of research.

I have enjoyed the services rendered

I called about my charges on my account and a very nice man gave me a lovely discount. I was very pleasantly surprised. I love MyHeritage anyway since it is so easy to research my family with it, but now I love it even more because of their customer service. I do sometimes get a little confused using the program, but I am learning each time I work with it. I just need more time to work on my genealogy, and I would be a happy camper. I would have liked to know how much I could find through using MyHeritage; I would have signed up sooner.

I had a difficult question. I had combined two different family-trees with each orther. My family tree and. A famiily-tree from family off my grandmorther. Now ask people more than hunderd me question about the family-tree of the orther side. This is impossible for me. What to do ? ..... I can 't refuse smart-matches. I explained my family situation. A late grandmorther with 3 different men. (3 times a widdow ) how awful. All that children. Where is William ? I don't know. Poor fellow ! from the Netherlands

I enjoyed talking with the person I dealt with she made my day I needed a laugh. didn t like the wait but it was worth it. I can t wait for results.