Very disappointing

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jacquitanswell's review of Serenata Flowers, www.serenataflowers.com

★☆☆☆☆

“Very disappointing”

Written on: 12/01/2019 by jacquitanswell (1 review written)

I received these flowers on 27th Dec 2018 to my place of work for my Birthday. They were supposed to arrive by 12 when I finish work but didn't arrive until 12.10. When I first saw them they looked and smelt lovely,however they didn't last at all. The roses never opened and within 3-4 days they were looking very sorry for themselves. I took photos of the flowers and filled in a customer feedback form on the website however they were very dismissive and stated that the flowers were only guaranteed for 3 days and there was nothing more they could do.
A bouquet from my local supermarket would have lasted much better and cost a fraction of the price.
I was as disappointed with the customer service as I was with the flowers. Will never use again when there are so many competitors out there.

  • Flower bouquet

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

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