worst service I have received in years

Interflora www.interflora.co.uk
★★☆☆☆
1.7
17.0% of users recommend this
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osulld's review of Interflora www.interflora.co.uk

“worst service I have received in years”

★☆☆☆☆

written by osulld on 27/03/2019

I have platinum membership which includes same day delivery - I ordered 3 bouquets orders accepted andthen I get a call saying florist has a flat tyre and could they deliver the next day??? She said she would refund my delivery - and then said you didn't pay for it anyway.....not quite true!
I said 2 had to be there the 3rd they delivered to a business the next day . Sadly that business was closed a lot so my balloon and wine and chocolates spent 5 days at the solicitors. When I complained about all of the above customer service said they couldn't help flat tyres (I wanted to laugh) bur suggested my contract was with you so not my problem how they got there.....maybe by foot or uber! They offered me a complimentary order or a refund,,,,but only on the undelivered items. I opted for refund and in the meantime my guest sent his friend in to collect during the opening hours and our local branch had already been back to collect it.


This experience has been like something out of a sitcom!

  • 1 bouquet, 1balloon and champagne, and 1 balloon wine and chocolates £110

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  • Still waiting

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