The arrangement I ordered was "as shown" but the one delivered was considerably smaller. I was advised by "Customer Service" that the photo I sent was what I ordered and that the description and photo was of the deluxe arrangement. The florist who made the delivery advised me that no delivery fee was forwarded to him; therefore, he needed to deduct his fee. Be careful!

Terrible. They substituted flowers in the arrangement even though I had specified in their checkbox that they do not. The flowers that were substituted were of lower grade and the blossomed lillies that were the focal point clearly had bruising on the petals. They delivered the flowers over a week early which didn't correlate to the occasion they were suppose to be a surprise for. Their phone system was frustrating in trying to get to even talk to a person without getting hung up on before reaching a human. If you ask for a refund even under all these circumstances, they will say in order for you to get a refund they will have to go to the person they delivered the flowers to and pick them up! Unbelievable. Terrible customer service for an order they incorrectly filled and dishonest about the picture and actual flowers delivered.

I purchased a rose/lilie arrangement for my wife for Valentines Day. A Holiday that is especially lonely for her because I work in Afghanistan. Luckily this year I was on leave for the Holiday. Like other customers I had no problem paying the premium do to the time of year. The description and picture showed a beautiful arragement that consisted of at least a dozen roses and lilies scattered throughout. What we recieved was exactly 6 roses, 6 TULIPS, and 3 white flowers that my wife knew the name of and verbally stated "cheap" in their description. The rest was fake berries and filler plants in a cheap red plastic vase. At a total cost of 102$ I naturally complained. I filed the complaint on the 16th after she recieved the flowers and talked to me about them. They responded on the 18th asking me to call them. I called on the 19th and they offered me a refund or a new delivery. I asked for the refund and they said they would be picking up the flowers later in the week. On the 21st they send me an email telling me that they can only give me a 15% refund because to much time has elapsed. When you take a week to give someone the run around time passes. I will NEVER do business with these poeple again. The online flower industry is very competitive, and treating your customers like marks is unacceptable and in many facets criminal. Under no circumstances should you give these people your money. Use Wal-Mart instead or hand pick your love some dandilions on the side of the highway. The only reason they get one star is because I can't use fractions on this review site.

they are what you call order gatherers. they are not a real florist. it is a phone bank that gathers the orders, takes $ off the top of your order and sells things that they dont even know what it is or if it is available. they are not in the town that they claim to be in. when you are online looking for a florist, call them , ask the person that answers the phone for their address. if they do not supply you with an address, you probably called an order gatherer.

Ordered at 12:30, before the 3:30 cut off for same day delivery. When we called at 5:30 for a status update the representative was rude and said they would call when it shipped. At 7:30 we got an email saying that they didn't ship it. So much for 100% satisfaction, but that's not all. At 9:00 the next morning we have a call saying we need to call to set up a delivery. I called at 11:00 and the same representative said they called us yesterday at 5:30 (we called them), but that the phone number was wrong (so evidently they didn't call us, even though she read off the correct number). The representative kept talking over me trying to tell me that it was somehow our fault. Manager was just as bad. I will never use this service again.

Yesterday was my niece 1 year anniversary of the death of her daughter and I just wanted to send her a pick me upper...I ordered it @ 11:00 am and @ 6:45 it was not delivered I call several times yesterday checking and all the could tell me it was on the truck...When I called @ 6:45 checking on it some said they would checked the deliveries and call me back but never did...So today I call and go off and all they tell me is we can deliver it today and take off the delivery charge...Bump today I needed it yesterday...I can't get yesterday back...So disappointed!!!!!

DO NOT order flowers from this company! I made a horrible mistake and trusted them to deliver flowers to my wife on our anniversary. The order was placed at 10:00 am Central Time, plenty of time for a delivery. My wife was at a training center 1,400 miles away and I want to make sure she received the flowers when she returned to her hotel room. I checked with the hotel at 5:00 pm central and the flowers were never delivered. I called Flowersshopping.com (good luck on getting someone to answer!) at 5:15. The person apologized and said they would contact the florist in the area and call me back. They never did. I called again at 5:40 Central Time and made sure I stayed on the line while they checked. She assured me the flowers would be delivered that evening and never were. THEY NEVER WERE! (What a surprise....NOT) I just wished I had checked reviews before ordering because I would have seen all the other negative reviews.