I am EXTREMELY unhappy with the arrangement that was delivered. I would not have even awarded them 1 star but this site made me. It was not what was advertised,instead of being red roses and carnations it had carnations and there were hardly any flowers in it. I could have picked a better arrangement from wild flowers found on the side of the road. I tried to call there so called customer service , to be hung up on every single time, no one would give me their name, you can not use their email to contact them . Then when someone will talk to you they wont refund since it was too late to fix the problem. I swear this is the most horrible experience EVER! I feel ROBBED AND EMBARRESSED

I ordered Mother Day flowers for my 2 Moms and sister. The arrangements were priced at $40.86 each and they charged me $328.00. Plus, they never delivered the flowers. Also, they hung up on me 3 times when I tried to speak to a supervise. They have not answered my text either. I will never use this company again.

I placed an order on the 6th for delivery on the 10th. I paid extra for Saturday delivery. It is now Monday and still no flowers! I have called 20 times. I asked to speak to a supervisor and was told there wasn't one! I told the rep. that was a lie and so she transferred me, to automated leave message prompt. No response and still fighting today! This company is running a scheme! They should be shut down!

I ordered a funeral arrangement to be delivered to a small town in NY State. It was one of their "best sellers", a vase filled with yellow, blue and white flowers. What we got was a mess in a vase. No blue flowers, the substituted flowers were ugly and didn't "fit" with the other flowers and none of the flowers looked fresh. The card attached was not nicely written and they left out one sentence of the two short sentences that I requested. Just a disaster. I was totally embarrassed.

Got a mail for credit and it's a rip off. They don't show what your final balance will be till after they charge you. Then I called to cancel order and background noise terrible and women English questionable. I really don't know if my order will be cancelled but may have to go to bank and stop payment. Don't use this site and stay away from emails.

I ordered flowers for next day delivery - never arrived. Finally reached a live person and was told the vase wasn't available. They offered an upgrade or $15.00 discount on $120 order. I asked to cancel the order and was told there would be a 30% product fee charge. Can you believe it?! Not only did they not deliver flowers and gift on the person's 88th birthday, they want to charge me $36.00!

I ordered a bouquet for a friend's birthday and wanted to use a local florist in her town. With the misleading heading of Local Florists I clicked onto Flower Delivery Express. I then clicked on a lovely bouquet that seemed to be $29.99. When it came up it was $39.99, but with a banner that said 'discount', which I assumed would be the original price. It also said, 'free delivery'. I clicked on 'place order' and received an invoice for $72.63. I immediately called customer service to cancel the order and was told there was a $34 cancellation fee. I asked if this fee was for the aggravation and the lady said, "Yes". I still needed to send flowers and the bouquet was almost the same price as the cancellation fee, so I went ahead with the order. The lady from customer service did try to be accommodating and applied a $20 discount. It has not yet been delivered so I do not know the quality of the flowers. My ultimate total was $52.63 plus a great deal of time and aggravation. Buyer beware! Be careful ordering from any online delivery service, especially this one.

Ordered bouquet in the morning and flowers were delivered a few hours later exactly as pictured. The recipient loved them. I'm surprised to see so many negative reviews.

Ordered Thanksgiving flowers for family, the flowers were delivered wrong (luckily family member finally got them from their neighbor!) their customer service did not care as they showed "delivered". They charged my card $60.67 but their receipt takes off the rebate you earn off your next order so it appeared that I was only spending $10.67. I did not received a receipt for this order, emailed them to figure out what was going on and have spent almost a week dealing with them. I asked mulitple times for a receipt and finally just now after yelling to send me a receipt and to stop ignoring this request did I finally get one. For two days they simply did not respond to an email I sent attaching a screen shot of the charge to my bank account and then did not respond to an email asking for an update on it. Finally they responded when I threatened to contact the Michigan attorney general. I am finally throwing my hands in the air and am done with them. PLEASE save yourself the time and money and don't get involved with this company or their unethical practices. Lesson learned, will never use them again!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If I could give them a negative rating I would!

Ordered flowers for a co-worker's funeral and no delivery nor phone call saying there was any issue! Having a terrible time getting anyone to answer my questions!!!Horrible way to run a business!!!

Beware of using this company! They did not deliver the flowers I ordered, nor did they honor the price they quoted me!!! They described exactly which kind and how many flowers would be used in the bouquet and what the exact price was. They used completely different flowers and overcharged me substantially. Use this company at your own risk.

The ordered funeral arrangement never arrived, the local florist never received an order. Try to obtain a refund! What a joke, no one will talk to you about an order that has already shipped. We have been on hold 4 times now over 15 minutes and no one will answer. We did use Flower Delivery Express before without a problem. however, if there is a problem do not expect any help.

I'm contacting the BBB on this company!! I paid extra for guaranteed 5 pm del never delivered & can't contact company! HORRIBLE

I was gaurenteed flower delivery and 3 days later still no flowers and they are giving me the run around to get my refund. I will never use this company again nor will I let my friends and family!!!!

I do not recommend this florist to anyone. Terrible service! I ordered a flower arrangement for a hospitalized friend and paid for it to be delivered within 4 hours. One day later, the flowers still aren't at the hospital. I tried to track my order on the website which didn't work. So, I called the 888 number and ended up having to leave my name, phone # and email address. The computer generated voice message said I would be contacted as soon as possible. Well, I'm still waiting. Hope I can get my money back!

What elegance, your shop is not lack of information! This is just art.

On a Friday around 2pm I placed an order on the web and paid extra for same day service. They weren't delivered that day or the next day or the day after that. I paid for same day service on a Friday and the flowers weren't delivered until the following Wednesday! The person I was sending them to at a hotel left town that Monday. I tried calling customer service Saturday, Sunday, and Monday on the customer service line and could never get a person, I could only leave a message -- on the customer service line that's open 24/7 yea right. I also emailed the customer service, I told them to cancel my order. After leaving several messages and emails 4 days after I placed my order, 3 days after I told them to cancel the order I received an email saying sorry we are late delivering your order so here's a coupon for $30 off your next order. Then the flowers were delivered the next day but it was too late the person already left the hotel. I ordered flowers that any flower shop in the town she was in (Annapolis, Maryland)should have had. The website says they are part of FTD and there are several FTD flower shops in the area and many more in the surrounding areas so I don't know why it took 5 days for the flowers to be delivered.

Order for a friend who lost her mother in law. Received confirmation on the order, but 10 days later received a delivery confirmation for flowers which never got delivered. They do not respond to email or phone. Only take your money. Will never ever use this company again

I ordered a peace lily (even upgraded) for my two DEAD friends parents. I was mortified when I went over for a visit & she should me the plant they received. It looked like a marijuana plant!! I was soooooooooo embarrassed!!!!!!!!!! Be advised to check on what you actually send is what they actually get. CO tried to offer me a $31.00 promotion code (I spent $49) and of course I would still have to pay service fees & all the other stuff. I called, no one called me back!!!!!!!! this site is way too expensive & I would never recommend as a matter of fact I will be telling EVERYONE I know about this place!!!!!!!!!!!!!!