Worst Service Ever

Thsi is about FlowerAura service in Bangalore, India. It was my husband's birthday on 9th April. I wanted to give him a suprise. So I decided to send him some flowers and sweets to his office which he would never expect. I have mentioned in the special instructions box that, deliver the order between 2 to 3 (since he has afternoon shifts). I also have clearly mentioned to keep it a surprise and DO NOT CALL HIM BEFORE THE DELIVERY. I have given my number also in case of any queries. They have not delivered the order till 4.30. Moreover, he called my husband at 4.30, told him about the delivery and asked him he'll be available. They promised to deliver it by 5. He will have to catch a train at 6 and he will not be available in office after 5.30. He has called the delivery guy many times and everytime he said he'll deliver it in 5-10 minutes. My husaband had to wait in the office after everybody left and he missed the train also. I called many numbers available and they told they don't commit to anything written on the special instructions box. If they dont't, then why do they keep this box at all ? If I had ordered it through Flipkart or Snapdeal or any other courier service, they would have delivered it own time. Or else, if I have given it directly to him, it would have surprised him much more than this. I wanted him to give it as a suprise in office so that he can have fun with his friends and colleagues. Instead, he ended up collecting it on the road and came home with those flowers with nobody even knowing that it was his birthday. Had the worst birthday ever. They spoiled our whole day, taking 3 times more amount than the market price. And moreover, they dont have any order cancellation or money reimbursement facility.