written by LongStems on 27/03/2024
Would never use this company again. I used them for the first time. I ordered some flowers to arrived for my daughter from her boyfriend. She works at a school so they were due to arrive on 14th March ( her birthday) I chose a mug to go with them worth £11.99. Not only did they not come on the day specified - they came 3 days early and no mug. Too early is just as bad as too late as she would have loved to get them on the actual day of her birthday. I emailed the company and was told that they delivered early because of Royal Mail. I said I would like a refund and the mug sent out .They came back and said they couldn’t do both. I said yes u can I would like the mug because it was supposed to be sent and the refund because they messed up my order. The following week my daughter received the mug with another bunch of flowers that she didn’t want. I emailed again and they said that they had fulfilled my wishes according to their policy. They said that weren’t prepared to take my complaint any further. So upsetting. Please never use this company. I will not use them again.
written by Watsonrh112 on 22/03/2024
Ordered 2 bouquets on this website for mother’s day. The first one arrived on time however, ordered a large and these were definitely not large. Tesco flowers look better. The second bouquet came 3 days late and also a completely different bunch of flowers, not even similar. Also a large which were small. Contacted customer service and they are no use. Avoid this company!!!!
written by LyricNoonan on 18/03/2024
I ordered flowers on 12th March to be delivered on 13th for a 60th birthday. I paid £4.99 delivery. Now this wasn't Mother's day or a weekend yet they never arrived. When the did finally arrive the recipent sent a picture of them. Wilting roses, a handful of some other flowers and plenty, yes plenty of foliage. Have emailed, texted and tried phoning to no avail. Have now contacted consumer rights as have numerous customers. You need to get your act together. Either stop trading (which I hope will happen soon) or take a serious look at how your actions are impacting your customers. If only I had read the reviews before I ordered. I would never ever have chosen you to deliver my flowers for such a special occasion. I was left embarrassed by what you delivered. Shame on you. ????
written by Gasgirl1971 on 17/03/2024
Ordered for Mothers Day, bouquet never arrived, emailed the company twice in 5 days and received no acknowledgement and no reply,was totally ignored but took payment for the non existent order, awful company, will never use again and would recommend that no.one else does either, I'm fuming
written by Milaj473 on 14/03/2024
Please stay clear of these people... No tracking number given. Never answer phonecalls or emails. Do not arrived on selected date. Turn up days later and in very bad condition. Look nothing like the pictures ????
written by wendyslaughter67 on 14/03/2024
Ordered for a birthday on 19th March and flowers were delivered a week before. Not worth the money either. Shameful service. Unable to contact them either. They do not respond to emails, phone calls are cut off whilst waiting in a short queue. Appalling service.
written by EvanBowman on 14/03/2024
Appalling. Paid for delivery on Mother's Day. No flowers received until the following Tuesday. Flowers were in a bedraggled state, presumably been in the back of a van for a few days.have tried to contact via email, webchat and phone and had no response whatsoever. Avoid.
written by on 09/03/2024
I have paid £22+ delivery for a £35 bouquet. When the flowers arrived, they looks like a cheap old bouquet from a gas station. I definitely do not recommend and regret buying for them. The bouquet was delivered with the flowers in no water and I wrote to the floor to ask for assistance with a query and had no reply.
written by Tghjyrsxvg on 09/03/2024
The flowers arrived and looked nothing like the picture, cheaper flowers in place of what should have been mixed roses. They processed the payment incorrectly, over charging me for the bouquet. They were incredibly difficult to communicate with and once I managed to speak to someone they were rude, abrupt and tried to tell me that they did everything correctly taking no responsibility for the overpayment or wrong flowers. I certainly won’t be buying anything from this company again.
written by Thorntoncq457 on 08/03/2024
I ordered some mother day flowers they came early not on the day I selected and they are not the flowers I ordered Pink Glamour Gerberas and got tatty pink roses, trying to get in contact with them and no answer, this company is the worse do not order from them unless you are happy with a rip off
written by Jamiewoodfine on 06/03/2024
DO NOT BOTHER- chose selected date to come on Sunday- did not arrive until Tuesday. When I called the lady said that I could not get a refund as in the fine print it states that the date is not guaranteed. She said that any orders placed on Friday will not be delivered until tuesday….. why allow me to select Sunday then?? When asked this, they simply do not bother to reply. What's worse is I have read other reviews and they have echoed the exact same issue.... Identifying they simply don't care to correct and improve but will happily take your money.
written by pdPhillips262 on 02/03/2024
The flowers were ment for an anniversary arrived the day after abd ordered a large spray and was barely a small. Would not use again.
written by SweetRocket on 01/03/2024
I ordered a bouquet which was shown as an extremely bright mix of flowers for a friend who is losing her sight. I paid extra for the "extra large" A different bouquet was delivered, she sent a picture of it. It did not look at all like the one ordered and certainly was not extra large. OK, mistakes happen, so I texted Delightful Flora to say that we had not received the right bouquet. I heard nothing back. When I visited her a few days later it already looked half dead, & she had removed the roses as they had died in under 3 days. Then I emailed them to say I was really dissatisfied, again I heard nothing back. Hugely unimpressed with this service, will never use it again, highly recommend that you don't either.
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