written by Lilacemmekicki on 05/01/2017
After ordering 2 previous bouquets via the O2 rewards which were beautiful ordered a bouquet for my parents (should have been £50 and got through O2 for £25)delivered on time and being kept up todate on arrival can not complain on that but the flowers turned up half dead. The only thing I am grateful for is it cost me £25 instead of £50 but to be honestly would not have paid more than £5.00- £10.00 for it. After complaining got a replacement bouquet which was not perfect but 90% better. It's just a shame the same bouquet my husband bought me has not been replaced! and due to this has put me off buying in the future.
written by on 03/03/2016
Paid for tracking service but was unable to track delivery. Flowers were pretty but bouquet much smaller than expected and overpriced in comparison to others. Expected more from Debenhams!
written by Cazzyd on 16/11/2015
Have made several orders from Debenhams flowers and recipients have been delighted. I decided to order something for my sisters birthday and as she loves Orchids I was pleased to discover a twin white Orchid on the website. This cost £31. Was sent on 21 October. My Sister received this but didn't recognise it as an Orchid. In fact she sent me a photo and I was horrified to discover it looked nothing like picture on website It was miniature approx 25cm high. The flowers were tiny like a miniature white daffodil shape and did not resemble an Orchid at ALL. I was so disappointed and feel that they need to be more specific with the description as I would definately NOT have ordered this plant if I'd have known this was a tiny flowered plant and not a traditional orchid as we know it.
written by Ellienurseaverill on 28/03/2015
I had purchased a bouquet after seeing an offer in a newspaper article. The flowers with specific delivery in time for Mother's Day should have been just over £50 but with the discount offer i found the prices reasonable, particularly because I couldn't hand deliver them myself. I received all tracking emails and texts and found communication excellent. The flowers arrived as stated, well in time. I was excited to see the item later that evening. However, the bouquet had the stems as stated online but the lillies were tiny and two were snapped. The box they came in was in perfect condition. The carnations never opened up, the greenage has all insect chomps right through and the other flowers were just of poor dying state. My mother tried to hide the fact she was embarrassed of what she received, I was so disappointed and emailed debenhams with photos and request for refund immediately, as this was within the 48 hour refund policy. I was told I would receive refund within 7 business days which did not happen. I contacted them via phone and was told there was backlog of refunds? Mine would take at least another 3 business days to get my money back to me. I have received my refund as stated so all in all the customer service is excellent and the delivery was perfect the quality of flowers was a real let down and looked like something from a petrol station. If the quality had been reasonable I would be giving at least 4 stars!
written by ChloeEm on 15/03/2015
I ordered my Mum some flowers for Mothers Day. And the delivery service was perfect, but when she sent me a picture of them i was very dissapointed and embrassed that they looked nothing like what i ordered. They were very sparse and just chucked in some tissue paper with no resemblance to the photo from the website. I ordered lillies and carnations and recieved thistles and mostly leaves! Will not be ordering again next time i will definitley be going to a florist.
written by Algorfa24 on 26/06/2014
I ordered some flowers for my daughter as a thank you gift, and ordered the larger bouquet . When my daughter showed me a picture of them I was very disappointed on how many flowers there was. If that was the large bouquet I would hate to see the small one, which I am sure that is what my daughter had received. Although the flowers looked nice on the photograph there was not many for the money I paid for them. Won't be ordering Flowers from there again.
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