Failed to deliver!

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Debenhams Flowers - www.debenhamsflowers.com
★☆☆☆☆
1.5
11.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Debenhams Flowers - www.debenhamsflowers.com

“Failed to deliver! ”

★☆☆☆☆

written by on 29/03/2017

Made my order for Mother's Day on Thursday before the deadline for next day delivery. Nothing arrived for either mum on the Friday. Or the Saturday. Or the Sunday. And so far today nor the Monday either. Absolute shambles. Customer service at the call centre is non existent. Blaming their supply chain but can't tell me who they are?! After spending the last year fighting cancer I couldn't have got through this year without my mum and my mother in law - i couldn't be with them this mothers dat so ordered flowers, balloon and chocolates. Have a very disappointed mum and mother in law. As for me, I am raging and won't let this go. They have promised to call me back on Saturday and didn't. I called them on Sunday and they promised me a call back and didn't. Have just got off the phone again and they have promised to call me back by close of play today. Time will tell. They keep offering me my money back but are missing the point -- if I wanted my money o wouldn't have spent it in the first place. I wanted a product and service and haven't received either.

  • Flowers, balloon and chocolates

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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