I ordered a bereavement bouquet to be sent to a colleague. Person on the line very helpful and flowers delivered same day. My colleague sent me a picture of the bouquet, unfortunately, I did not receive this until 2 weeks later. This was past the 48 hours of action for Canada Flowers. The picture shows the day the flowers arrival, still in its packaging. The roses already had brownish edges. I was embarrassed by the quality of the roses she received. I emailed Canada Flowers for them to investigate the situation and to provide a partial credit for the poor quality flowers. They refused because it was beyond the 48 hours of deliver. I was only offered 15% discount for a future purchase. My point to them is a grieving family does not have time to send acknowledgments or notification of receipt of flowers. They are busy with other priorities. They continue to be insistent on only offering 15% discount for a future purchase and have provided on feedback on their “investigation “ into the matter. Will look for small independent florist for future orders.

This company falsely advertises its products on their website. They falsify the pricing of those products including the flower arrangements, gift baskets and fruit / wine baskets. They do not deliver on the day or the time that they say they will on your checkout order recipe or the conformation email you get when ordering online. They give unbelievable excuses as to why they did not get to your order or why the recipient has not received the gift you paid to have delivered. I honestly dont know why this company has not been forcefully shut down along time ago. i wish i would have seen the better business bureau reviews before i placed an order for my mothers birthday. The fact that canada flowers has not been sued yet blows my mind. I will be posting my disgust of this company across every social media i can cuz this is appalling to say the least!

The website is hard to navigate. Once made choice cannot change. Submit not always work. Need to submit couple of times without knowing if did not order couple of times. Flower delivered before 7pm despite delivery time between 8am and 7pm for residential and additional instruction "deliver as soon as possible".

They offer three levels in their arrangements. Standard, upgraded, and Premium. I ordered a premium sympathy arrangement to be sent to my sister. The value with tax was just under $150. What she got was less than what is in their, Standard arrangement at $75. I sent photos of what I ordered and what they sent and the difference is clear. After almost a week their response was to credit me 15%. Pay the tax???? talk about insult to injury. I want what I paid for. When I called to express my further unhappiness. The guy interrupted me to say "I'm not interested in your sister". WOW! Canada Flowers - its customer service is heartless and gross.