MISINFORMATION AND TERRIBLE CUSTOMER SERVICE!

Bloomex www.bloomex.ca
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Guest's review of Bloomex www.bloomex.ca

“MISINFORMATION AND TERRIBLE CUSTOMER SERVICE!”

★☆☆☆☆

written by on 22/05/2021

Initially, I ordered my flowers a week in advance to have my order delivered on Mother's Day and paid the extra cost to ship them on the said date. Without any prior notification, I received an email on Saturday the day before Mother's Day, saying that my order is "out for delivery." Being shocked and confused I contacted Bloomex and I stated that I paid the extra cost to have the flowers delivered on Sunday, May 9, 2021, the customer service rep stated that due to high volumes the delivery had to be made today (Saturday, May 8, 2021) to be guaranteed the items would be delivered on time. Mind you they had a whole week or they could have even given me 24hrs notice for the change. The date I reserved was opened and was guaranteed the set date. I was annoyed but understood and followed up with "so will I be credited back the difference for the delivery fee because I paid the extra money than the normal shipping cost?" She stated that she can give me a store credit, I declined the store credit because I will never want to use their services again. I said "can I just be refunded the difference owed back to me," she said she will either call me back or email me within 24hrs. A few days go by with no response so I emailed and no one answered my question. I used their "live help" chat they have on their site and the person was so rude and condescending. The customer service is extremely lacking, the flowers my mom received were subpar, I learned my lesson that's for sure, moving forward I will do my due diligence beforehand. This was my first time using Bloomex and this will definitely be my last.

  • One dozen Mothers Day Roses IV (deluxe)

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