AvasFlowers Reviews - avasflowers.com
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“Wonderful flower shop!!”
★★★★★
written by EduardoKnight82 on 02/10/2023
everything was great. Just what I ordered. Was fresh and really pretty. good delivery time. Wish was delivered a little earlier but still very happy. I would for sure refer to friends and family.
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“Rose quality”
★★★☆☆
written by GHarris22 on 30/09/2023
I ordered 2 dozen roses for my husband for our 25th anniversary. They were beautiful when they arrived. Day 2 and four of the roses died and many others wilting. Not great quality.
By Avasflowers
Written on: 30/09/2023
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?
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“Could be better”
★★★☆☆
written by GfroG on 18/09/2023
I would have liked the personal touch of how the final arrangement looked when it was delivered. A photo or two would have been an extra effort.
By Avasflowers
Written on: 18/09/2023
Hi,
Thank you for taking the time to provide us with your valuable feedback. We greatly appreciate your input as it helps us identify areas where we can make improvements to enhance our products/services.
At Avas flowers, we are committed to delivering the best possible experience to our customers, and your feedback plays a crucial role in achieving that goal. We understand that there is always room for improvement, and we take your suggestions seriously.
Rest assured that we will carefully review your feedback and share it with the relevant teams within our organization. Your insights will be used to drive positive changes and ensure that we continue to meet and exceed your expectations.
We genuinely value your business and appreciate your support. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We are here to listen and address any issues you may have.
Thank you once again for your feedback and for being a valued customer.
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“Beautiful Bouquet!”
★★★★★
written by Rodney5691 on 05/09/2023
I was very happy to get same day service. My mother in law thought the bouquet we sent her was beautiful. She sent a picture to me, and they were! Above and beyond my expectation.
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“Do not use”
★☆☆☆☆
written by Flowers2023 on 30/08/2023
Please avoid at all costs, ordered some flowers for a special day to be delivered last Friday .. still not delivered and no explanation. Extremely poor service and no one wants to help. I am so upset
By Avasflowers
Written on: 31/08/2023
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?
Reply to this comment
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“Ordered night before”
★★★★★
written by Mjclemmer on 25/08/2023
Ordered night before, had delivered with no issues at all, great service…. Thanks so much..
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“Perfect basket ”
★★★★★
written by Mamou on 22/08/2023
My granddaughter found out she was expecting. I sent her a large fruit basket. She said it was beautiful. And the fruit was extremely good too. It was so nice to find a company that offered more than flowers. Thank so much Avas!
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“Fantastice service great job”
★★★★★
written by manojkumarsharma on 20/08/2023
Hi Avas Flower,I like your service. Flowers make life beautiful. You by delivery of flower you make happiness in our life.
By Avasflowers
Written on: 20/08/2023
"Hello,
Hello,
We are so happy to hear about your great experience! At Avas Flowers, we handle each individual order with great care and we are always excited to hear from a satisfied customer.
Thank you for allowing us to assist you and for reaching out to us.
We are so happy to hear about your great experience! At Avas Flowers, we handle each individual order with great care and we are always excited to hear from a satisfied customer.
Thank you for allowing us to assist you and for reaching out to us."
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“Sympathy basket”
★★★★★
written by mzHernandez126 on 18/08/2023
I ordered a sympathy basket to be delivered to a residence. It arrived on time. The recipients relayed it was full & beautiful.
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“The flowers were beautiful. I didn’t however like...”
★★★★☆
written by Somerville56 on 14/08/2023
The only complaint I have is the 24.95 service fee added to my flowers. Had I realized that I would not have ordered. But they were beautiful flowers and my niece loved them. Thank you
By Avasflowers
Written on: 15/08/2023
Hello,
Thank you for letting us know of your great experience. We are glad to be of service and we look forward to serving all your floral needs in the future.
The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout.
Thank You for allowing us to assist you and for reaching out to us.
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“I sent flowers to someone in Washington State and I...”
★★★★★
written by VickiCoyle on 14/08/2023
I sent flowers to someone in Washington State and I wasn't familiar with the Florist. So I was skeptical. The flowers were delivered and were beautiful. I would recommend Avas Flowers..... Thank you.
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“A day late delivery, but did they deliver!!!”
★★★★★
written by CharleeHickey on 13/08/2023
I bought assorted roses, 5 mylar balloons, 4 stuffed animals and a card, so I spent a lot to bring joy to my daughter before taking her out to dinner for her birthday. I was initially disappointed because I wanted it delivered before 2pm on the day we were going out. They arrived the next morning, HOWEVER, it really was a BEAUTIFUL arrangement and everything else that came with it. If I could give 10 stars I would!! Only suggestion, just in case, have the delivery a day earlier (if possible) so you get it the day you want it. I will be using AvasFlowers again!
By Avasflowers
Written on: 14/08/2023
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?
Reply to this comment
Cazzima44's Comment
Written on: 14/08/2023
The order number was 10577210. Again thanks for the great products! Appreciate your service.
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By Avasflowers
Written on: 18/08/2023
Hello!
Thank you for letting us know of your great experience.
We are glad to be of service and we look forward to serving all your floral needs in the future.
Thank You for allowing us to assist you and for reaching out to us.
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“Dislike their customer service”
★★★☆☆
written by Ritchiewm144 on 05/08/2023
I was blindsided by a very hefty service charge and never given a good answer as to why it was charged after asking several times. The flowers were ok but not as nice as the picture.
By Avasflowers
Written on: 06/08/2023
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?
Reply to this comment
Med1945's Comment
Written on: 07/08/2023
Order number 10558956
Reply to this comment
By Avasflowers
Written on: 15/08/2023
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the "Review & Place Order" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
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“Hidden Charges”
★☆☆☆☆
written by MASW on 04/08/2023
Avas Flowers lure you in with a promise of free delivery, and everything seems to be going well until the receipt appears after you've paid, and then there is an extra charge which has been added. My extra charge was $25 for the purchase of a plant which was priced at just under $40. It seems to me that charging 62% for making sure the plant arrived unharmed is extraordinary. Rest assured that the receipt mentioned that the delivery was free, but the uncharge wasn't mentioned until after the payment had been made. I thought I was getting a $60 planter, but that was not the case. Deceptive? I believe so. I DO NOT RECOMMEND Avas Flowers, and I will not use them again.
By Avasflowers
Written on: 04/08/2023
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?
Reply to this comment
Masw's reply to Avasflowers's Comment
Written on: 04/08/2023
My Order number was10555963.
Reply to this comment
By Avasflowers
Written on: 15/08/2023
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the "Review & Place Order" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Reply to this comment
By Avasflowers
Written on: 15/08/2023
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the "Review & Place Order" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Reply to this comment
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“Above and Beyond what we expected.”
★★★★★
written by DivaDogGreyhound on 27/07/2023
Our thanks to the staff is heartfelt and sincere. For the price and timely delivery of the Gorgeous Flowers we are truly Awestruck. Great service and customer service.
By Avasflowers
Written on: 28/07/2023
Hello,
We are so happy to hear about your great experience! At Avas Flowers, we handle each individual order with great care and we are always excited to hear from a satisfied customer.
Thank you for allowing us to assist you and for reaching out to us.
Reply to this comment
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“Great arrangement and delivery”
★★★★★
written by Kas25 on 17/07/2023
I ordered these late on a Tuesday and they were delivered Wednesday before noon. The were beautiful!
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“Met expectations!”
★★★★★
written by cathieengland on 05/07/2023
My sister and her husband finally completed their new house in Chelan, Wa after so many delays due to covid. I ordered the large fruit basket and she was thrilled. Very tasty and the delivery lady was super sweet!
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“Beautiful flowers! Timely delivery.”
★★★★★
written by dianajhuntsman1968 on 04/07/2023
I ordered flowers at midnight for the next day. They arrived on time and we're absolutely beautiful. They also last longer than I expected. I was very pleased!!
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“Fast Delivery an Beautiful Arrangement’s ”
★★★★★
written by RivsPoppy17 on 03/07/2023
I looked up AvasFlowers while trying to send some flowers to my Family in South Dakota from Michigan. It took about 5 min an they were delivered within a couple hours ! Very pleased Thank you
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“Love”
★★★★★
written by Ivy32 on 02/07/2023
Was delivered in excellent condition with excellent service
By Avasflowers
Written on: 02/07/2023
Hello,
We are so happy to hear about your great experience! At Avas Flowers, we handle each individual order with great care and we are always excited to hear from a satisfied customer.
Thank you for allowing us to assist you and for reaching out to us.
Reply to this comment
Was this review helpful?
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0
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By Avasflowers
Written on: 03/10/2023
Hi,
Thank you so much for the good comments. We are so happy to hear about your great experience! We hope that we can serve all your floral needs in the future.