The first Appleyard bouquet was left in the communal lobby of the flats. I found the box on 24/12/23 and it may have been there up to 12 hours. Badly packed with no protection to the blooms or moistened material round the stems. Ratio of blooms to "padding" was very poor. Lilies pushed hard against cardboard damaged and brown. Roses already faded with petals peeling off. I sent a photo to Appleyard who promised a replacement bouquet after the New Year. This was delivered to the door 03/01/24 and the ratio of blooms to padding was better. Lilies again badly damaged, roses dried out, daisies heads falling off. I sent another photo. The few remaining stems had all gone over completely by 06/01/24 They offered to reimburse my young relation, working abroad, who had arranged for the bouquet as a Christmas present. I did not want him to know of my disappointment so asked them not to. service from the Appleyard office was swift and courteous. One hopes they do something about the dreaful packaging and how fresh the blooms are. There bore no resemblance in quality or quantity to those on theie website I will not use this company when there are so many good ones.