I bought 3 helicopters for my kids, 2 where not working properly sending them back to England was the only option. You can mail forever endless excuses , next week we ship it back and again and again for 3 months ... Now even the e-mails are not answered no contact possible. Worst company!! They take your products by not returning them

My sister bought me (and her boyfriend) one of the Viper remote control helicopters as a Christmas present from these people and was told that a 10-minute charge would give 10 minutes flying time. Wrong – 45 minutes of charging gives 6 or 7 minutes flying time, so she was lied to by the salesman! On Boxing day the tail rotor motor failed. I emailed the company and as it was the holiday period didn't expect a quick reply. After the holidays it took three further emails and finally a phone call to get any response from them. They told me to sent the copter back for a repair and I said as it was one day old I wasn't going to settle for a repair and that I wanted a replacement. I did have serious doubts as the guy I spoke to couldn't have sounded less interested if he'd tried. When I asked him about the cost of sending it back he told me that they wouldn’t refund me the cost in money but in spare parts! After about 10 days I received the replacement. It wasn’t a new copter but a badly repaired model. Firstly it wouldn't fly properly - it suffered from a phenomenon known as "toilet bowl effect", which I managed to fix, only to discover it was also suffering from drifting to the side. I sought advice about the drifting in some of the forums on the Internet which suggested I tried to move the battery, which if in the wrong place could cause the drift. It was then that I noticed that the wires from the battery to the circuit board had been cut, and then joined together with masking tape, which was how the battery was also held in!!! As if this wasn't enough the LED which should have been in the nose had also been cut off - the remains of the wires were there but the LED was completely missing. Of course I've been unable to contact theflyzone.co.uk by phone and the two emails I’ve sent have gone unanswered. My sister's contacting Visa to have the money refunded if there's no response from theflyzone.co.uk in the next few days, but for anyone considering buying from this company, DON'T!! Go to Amazon.co.uk instead and buy something like a Syma helicopter from them – they’re actually cheaper too! It’s what I’ve done today.