Poor company. Ordered, made a mistake cancelled within MINUTES. A day goes by and They refused to cancel over email, followed by a ‘coincidental’ dispatched notification so all costs would sit with me (and they made that very clear). Done deliberately and the timeline backs this up. Even told me if I refuse delivery then costs would sit with me…. You couldn't make it up! Poor show of a company - avoid as they pile on the costs to cancel anything.

I’ve had good dealings with Speedyhen in the past - but, then again, there haven’t been any niggles requiring customer support. Made an order for a Christmas present, via Amazon, back on 13th December - the money went out of my account a week later, but no delivery made. I’ve been trying to resolve this since 29th December, including several phone calls to Amazon, but no joy. The order is apparently showing on their system as ’pending’, and they say they can’t do anything, and that I need to contact Amazon, which I’ve done. No doubt, if they see this message, they’ll reply to say (yet again) it’s Amazon’s fault, and there’s nothing they can do to resolve - but Amazon say otherwise. I’m happy to believe this is a computer glitch - and Amazon have tried contacting Speedyhen themselves - but this company ignore them and me, and just bounce it back to me, rather than making even the slightest effort to resolve directly.

ordered a book for xmas that was shown in stock on 29/11/2017. I checked 16/12/2017 as it had not arrived.Book was shown as on order! No email updates.Very poor customer service refunded to my paypal account. If yoy do buy use paypal and check account frquently for book status

...unless you want to receive one in used condition with last years diary in it! Abysmal customer service, take 48h to reply and then are not in the slightest bit helpful. If you do decide to buy anything from them, use PayPal as you've got more chance of getting decent service via PayPal when they send you a damaged/old/used item.

pre ordered a book from this company come release nothing called them to be told its like this we are really sorry we are having problems at the moment due to it being in high demand we have been allocated 800 copy's they will be sent direct from our suppler day later received a email we are very sorry we cant supply the order well you had no problem taking my money back in august along with other peoples money lets say 800 pre ordered at the lower price of £12.90 so £12.90 x 800 = 10k plus sat in your accounts then you have to tell people to contact you for a refund is a joke you should auto issue refunds or better still not take the customers money and launder it in your account for months on end take payment when its ready to ship

i purchased three books from speedy hen a while ago. the books arrived later than scheduled and all three arrived damaged. the packaging was appalling and did not secure the books. i informed them and sent pictures of the damaged books as requested. they offered me a 20% discount if i kept the damaged books but i refused. i wanted to return the damaged books and replaced with new ones. they ignored my requests for about two weeks . after finally informing them i would sue their company, they replied and lied they had not received any of my emails. they organised a free collection of the books. afterwards they told me that the books were no longer in stock. but they had those three books for sale on Amazon.. i asked for a refund and this took another two weeks for me to get. this whole saga took five agonising weeks! this company never apologised to me about the extended delivery time i endured, never apologised about the damaged books and never wanted to refund or replace my books. it was a horrible experience and speedy hen were rude and condescending to me when communicating. they don't care about their customers, standards and reputation. i would never recommend this company to anybody. Please, please avoid at all costs. i buy from book depository and wordery in the UK. any of these two are excellent. i had a damaged book from book depository. after sending pictures, they told me to keep the damaged book and sent a new replacement undamaged. no hassle. this saga took only a week.

Terrible customer service. Failed to update address as requested, even though I received an email confirming the address had been amended, now blaming me for this change and quite blatantly lying about not receiving emails which they definitely did receive as they replied to them. Refusing refund even though I do not have the product I paid for which is entirely their fault. Awful. Do not use these sellers. No respect for their customers.

I collect hardback graphic novels which are often heavy & expensive. SpeedyHen's packaging is really poor & the books are not protected. They always arrive damaged. I have emailed the MD/owner & doesn't care. Won't be buying from them again.

The book I ordered arrived damaged due to inadequate packaging and also with some damage clearly having been incurred prior to packing. I was offered a 15% discount if I kept it but requested a replacement in good condition. This arrived with damage due to the same, inadequate, packaging. At each stage I was asked to provide photos of the damage so SpeedyHen could "send them to the publisher for their quality checks". I twice requested a Freepost address or pre-paid label for the return of the books and was ignored. They instead asked me to repack and label the two damaged books and wait in for a day for their courier to collect them. 25 days after ordering the book and being charged for it, they finally got around to initiating a refund.

Ordered a good quality art book. It arrived with the spine ripped and the packaging damaged. I was offered a 20%refund which I refused as I wanted the book. Another copy was sent, this also arrived damaged in the same way! Item returned for a refund. I had to provide photos of damage and photos of return postage receipts and then I had to keep requesting the refunds. The process took ages, was disappointing. I would rather have had a pristine book in good condition in the first place. It seems their packaging is thin quality and quality control poor. Not keen to order again even if prices are a bit lower as it is too much fuss.

I ordered a very expensive book from Speedy Hen through Amazon, a book "for life" that I use every day, and expected it to be immaculate. It had a big blob of glue on the side so pages were sticking together. I managed to scrape it off but it left a rough dark/light ugly looking patch. I was reluctant to go through the hassle of returning it, but in the end I decided I couldn't live with this. They offered me 20% refund which is pittance - 50% would be more like it as they can't sell it again anyway. I said I didn't want to be left without the book for many days but I had to return it first. They promised express delivery of an immaculate copy the following day, however I waited in vain (stuck in the house when I had better things to do). Turned out I had to send them a consignment number, whatever that is. I have other things to do in life than to pay attention to details like this, and in any case they might have let me know they were missing it and therefore unable to ship the book. I now ended up without the book for several days as there was a weekend coming up, still being stuck at home Monday and maybe Tuesday too. I'm so disappointed. I wonder whether they buy faulty stock and sell it a bit more cheaply than other sellers, thus making a good profit. The first delivery was speedy, but I never expected to have all this unnecessary hassle and the book will always remind me of it.

Order a DVD box set at beginning of December. The DVD never turned up on day it said. Being nearly Christmas I gave them a few extra days but still nothing. So I contact them and they said that it run out of stock and that it would be 3-5 weeks till more came in. Again being nearly Christmas I decided to wait till after Christmas. But guess what it's febuary and my dvd has still not come. They now say it must of been lost in post. So we have gone from our of stock to lost in post. In response speedy hen blame everyone but them selves. And reading other people comments looks like I am not the only person who has been let down.

Ordered a parcel as a Christmas present. It didn't arrive on the day it was meant to. Their communication is good but full of empty promises as to when I will receive this parcel. I will not be using them again

I am writing this review with the hope to be of help to anyone who might ever consider ordering from speedyhen. I ordered a book from them (quite expensive I should say)and paid for express delivery as well as I needed it urgently. I did get the parcel in time, but they have put in the wrong item, can you imagine my disappointment, I asked for a refund, they chose to ignore this, and instead offered to redeliver my book.To this present day I have no book, no money back, and no idea of what is going to happen. So,staying away from them is the best thing to do!!!!!!!!!!!

ordered 3 items from speedyhen at the end of dec2013; a book, a cd and a dvd. the dvd was delivered about a week later but the other items were put on backorder, a week or so later i noticed that the book i ordered was available on amazon so i emailed speedyhen to ask for an estimated delivery time..... no response, so i telephoned them and the person i spoke to said that it would take weeks before they could fulfill the order, i then requested that speedyhen cancel the order as expecting me to wait weeks for something i can get in 3 days elsewhere was not on, they said they did cancel the order but online it was still active when i looked at my speedyhen account so i requested that the status be changed to 'cancelled', they have not replied yet again, so i have now asked them to cancel and close the account - again no response. BUYER BEWARE don't expect a speedy response from the lacklustre customer service team

VERY disappointing service all round. i ordered on 8 Nov 2013 was to be dispatched for delivery by 17 Nov 2013 No dispatch note sent no information from seller until i personally chase them apparently book was lost in post however i was never notified of dispatch which is apparently automatic- very suspect - Did they send it - they said they did however, i am unsure -they offered redelivery to a different address as i was going home for christmas - i took this option. No confirmation returned so i tried to confirm this with them and only then did they let me know this was not possible anymore.they offered a refund again which i have now taken - lets hope it is not as difficult to get that as it has been to get a book from a bookseller! i certainly will not be going near this seller again. I have learnt a my lesson, and hope it will help others.