written by BeaHolliday on 03/12/2016
Bought 3 photo frame clocks from UK ThinkGizmo, associated with Paramountzone, and though unused for 3 years when we went to open them recently NONE worked. We informed them and they wrote back saying the clocks are outside their guarantee period but not bothering to state what this period is! and not offering anything at all, no investigation, no partial refund, no credit note (not that I'd want any more to do with them!). The Sale of Goods Act states a 6 year period for faulty goods but as it also says that as we bought them before the law was changed it would be down to us to prove they were faulty for which we would need a report from some repair place (which would probably cost more than the goods) we are stuck. Not the sort of response you would expect from a reputable trader!!!
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