Paramount Zone www.paramountzone.com

Bought 3 photo frame clocks from UK ThinkGizmo, associated with Paramountzone, and though unused for 3 years when we went to open them recently NONE worked. We informed them and they wrote back saying the clocks are outside their guarantee period but not bothering to state what this period is! and not offering anything at all, no investigation, no partial refund, no credit note (not that I'd want any more to do with them!). The Sale of Goods Act states a 6 year period for faulty goods but as it also says that as we bought them before the law was changed it would be down to us to prove they were faulty for which we would need a report from some repair place (which would probably cost more than the goods) we are stuck. Not the sort of response you would expect from a reputable trader!!!

Edit

Got the lightspeed I-helicopter and really found it the best and easiest helicopter to fly I've had hours of fun with my son filming and taking pictures on it he found it very easy to fly as well and he's only 11 years old I would recommend this toy to anyone and give it a five star rating.

This company provides superb service. I phoned them with some queries prior to my purchase and they were politie, professional and knowledgable.

The ordered item arrived extremely quickly the following day and I was continuously kept up to date with dispatch information and even delivery hour slot.

An email with further queries was responded to very promptly and professionally, immediately resolving any issue.

I would not hesitate to use this company again and would highly recommend them.

We made our purchase of a remote controlled helicopter and received the delivery very quickly and well packaged. Great toy but it developed a fault. I emailed customer services and everything was resolved very quickly. Just great for an internet company. I would have no hesitation in using this company again and have already recommended my mates to do the same.

Very happy with everything this company offers.

Thank you

I received a helicopter from this company from my sister for Christmas, which worked fine until it came to charging the transmitter...after a couple of emails I could not believe how fantastically kind, helpful and pleasant the staff were to deal with. They immediately helped me identify what the problems could be, and then shipped a spare part out, which was with me in 2 days!

I was so impressed and am so grateful for the excellent customer service I received, and am now happily flying my helicopter around the room! Thank you very much Paramount Zone for your excellent assistance, and I will definitely be recommending you to all my family and friends!

Seems to me an excellent product, well made and very useful from time to time. And the customer service is responsive and prompt. The charger fits and works well on my iPad and android phone. So on this basis I am very happy to recommend it. BUT be aware that there are connections that the product does not offer. I have a Samsung Tablet 7 (one of the world's largest manufacturers) and this product is NOT able to supply a connection for tablet type, which is disappointing.

I purchased a ihelicopter as a christmas presents for my husband. The product arrived promptly, tracking details were text to my phone and the product was well packaged. The ihelicopter is great. Kept husband amused for ages and the kids (age 4 and 2) are mesmerised ! with so much complaining going on these days it was refreshing to deal with this company and to receive such good service and a product that feels good quality. Definaltely would use again and would recommend.

I have ordered many items from this Company - they are wonderful to deal with. I only had one small problem with an item - not their fault - it was

just faulty and their response speedy to put things right.

Items arrived before you could blink and all were as described and well packed.

My grandchildren particularly love the rainbow projector which fill their

ceilings with a magical rainbow keeping them safe at night. It can be run

from the mains or battery - mains option not included.

I would not hesitate to deal with this company again and would encourage

you to do so.

Customer service friendly, polite and helpful, replaced a faulty candle in two days without quibble. Would highly recommend

I didn't expect much from the light weight RC plane but I had hoped it would work for a little while. It didn't.

This would have been OK had their customer service treated me with some respect instead of insulting my intelligence.