Hopeless customer service

Music Magpie - www.musicmagpie.co.uk
★★☆☆☆
2.3
From 1070 reviews
35.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Casef7's review of Music Magpie - www.musicmagpie.co.uk

“Hopeless customer service”

★★☆☆☆

written by Casef7 on 21/03/2021

Protracted disaster! My feedback to them on their customer service: “You didn’t explain why you 1 failed to take my address correctly in the first place 2 failed to update the rest of the order when sending out the PS4. Also 3 didn’t tell me when the order will arrive 4 didn’t apologise for missing my son’s birthday, despite order being submitted weeks ago. Finally 5 didn’t apologise for the repeated slow response times at every stage of this process. Very little of this is X’s fault, but MusicMagpie service as a whole has been really poor.”

  • PS4, controller, 4 games

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review
Was this review helpful? 1 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!