Absolute SCAM!!

I ordered a laptop battery on 25th February "delivered from our UK warehouse in 2-4 days". After 5 days emailed them (phone is just an unmonitored answer phone) to be told it is being shipped from HongKong and will be another 20 days!!

I told them I needed the item for a training course so cancelled the order and got one from Amazon. They said it had already been shipped, but to decline delivery etc. etc. etc. Returns policy means it would cost about £40 to send it back!! Transpires that despite their assurance that they couldn't cancel the order on 4th March as requested as it had been sent, it wasn't even posted until the 13th March!!! This is totally illegal as The Consumer Protection (Distance Selling) Regulations 2000 state that I have the legal right to cancel ANY order before it is dispatched.

In short, PayPal just declined my claim because they are wet flannels who don't wan to upset the biggest payer, stating that "as the seller had sent the item they couldn't issue a refund" and I now have a battery (delivered after almost a month!) which I neither want or need.

I reported this Company to Trading Standards in the UK yesterday who were horrified at what they are doing, and I am today contacting HM Customs to inform them of the declaration of a "gift worth $7" on the package, which was actually a commercial sale worth in excess of $60!! Another illegal activity!

To be avoided like the plague!!