Coolshop changed item they shipped & do not care

On Sunday 15th December I purchased a Nintendo Switch Console with Grey Joy-Con controllers (Upgraded Version) with Mario Kart 8 Deluxe (Nintendo Switch) after finding a deal on Hotukdeals.co.uk. Delivery was showing as 3 days and it was showing as being a UK power adaptor.

First I knew that there was a problem with the order was when people were posting that the page had been changed and people were being sent messages that they were shipping uk adaptors as the Switch was actually a Euro plug.

I contacted Coolshop and they sent me the details for the return but unfortunately the Switch arrived on Monday 23rd December - 2 days after the adaptor was delivered! This left me no time to find a replacement in time for Christmas and to my horror they had shipped a Neon and Blue version - not the Grey Joy-Cons that they had advertised and sold me.

I had no choice other than to wrap and give the item for Christmas as I could not find, or even afford, to purchase a replacement and await a refund after shipping the item back to Coolshop.

Disgusting behaviour - the old "Bait and Switch" routine usually found on the market stalls years ago - Del Boy Trotter would be proud of you Coolshop!

So why did Coolshop not offer to replace the power supplies and let you ship the Euro one back to them. Why did they advertise the sale as Grey Joy-cons and actually ship Red and Blue? Basically because once they had your money and shipped so close to Christmas they had you over a barrel.

They never even offer to replace the Joy-Cons with Grey ones.

I will NEVER purchase from them again and I will post this review everywhere I can find and tell everyone about the appalling service.

Unfortunately I had to leave one star - would like to have left no stars!

Buyer Beware - this really is a bad company to deal with!