Ali Express Reviews - www.aliexpress.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“issue arise and you wont get a refund”

Written on: 30/06/2020 by go12jklola (1 review written)

Due to Covid-19 pandemic, shipments were really delayed. It has been 3 months and some of my items which I spent over $50 still in transit. One of the item I ordered said delivered but I've never received the package nor seen it anywhere on my property. I opened a dispute with the seller and the seller kept asking me to wait when the shipment update said "delivered." It doesn't make sense. Aliexpress stepped in and pretty much told me to go track down my own package at the local post office and… Read Full Review

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★★★★★

“Cheap but be prepared to wait”

Written on: 05/10/2018 by Techwirdy (2 reviews written)

Shopped at aliexpress for a few years, always terrific value but be prepared to wait 3 weeks-2 months for orders to arrive to uk. Also check eBay for the same items as sometimes cheaper. Never had a parcel go missing but have had items incomplete, the aliexpress 'report a problem' is very good and I've never had any issues getting full or partial refunds. Taking photos of any issues appears to be the secret to getting a successful outcome. Don't be suspicious of ordering from aliexpress, it's… Read Full Review

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★★★☆☆

“There are a lot of good offers in the store, you can...”

Written on: 13/09/2018 by Miliaso (11 reviews written)

There are a lot of good offers in the store, you can really save here. But you have to be careful, there are a lot of people who can deceive you. They have learned to wind up a good rating and positive feedback… Read Full Review

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★★★☆☆

“Nothing Special”

Written on: 23/08/2018 by Ketika (6 reviews written)

Few times I turned to Ali Express, wanted to save $$. None of my orders got lost, but it took them months to arrive. Upon tracking them, I could see how they traveled all around the world. I wish I had vacations like that! The goods' quality was not extraordinary, but I never expected a lot. Would I buy again from Ali Express? I think no. I'd better pay more and get things that last for years… Read Full Review

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Ketika's Response to Ketika's Review

Written on: 23/08/2018

Sorry, I mean 'beautycraft'

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★☆☆☆☆

“ tried to be a customer...”

Written on: 04/07/2018 by Todd53 (1 review written)

I ordered two items in different times and paid for them. but i have never received the items. And they never replied to my email either. I wouldn't recommend… Read Full Review

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★☆☆☆☆

“Aliexpress Clothes Buyers Beware.Not Recommended.”

Written on: 07/11/2017 by Maugham (3 reviews written)

I purchased a coat and it was defective by virtue of the zip sticking due to the poor design of the merchandise.To correct the problem a UK tailor quoted me £22 to repair.I raised the issue with the seller who was not remotely interested and asked for me to return it at my expense (£25) a cost he refused to refund.I then opened a dispute and exchanged approximately 9 emails to no avail.Aliexpress then entered to mediate but decided that my claim was invalid.Quite amazing, although now having… Read Full Review

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Techwirdy's Response to Maugham's Review

Written on: 05/10/2018

Clothing purchases are very hit & miss, so I'd avoid. Quality varies, so expect to be somewhat disappointed and returning clothing items is very expensive (supplier postage is subsidized by Chinese govt agreements with other nations, our postage isn't!! ) .
Chinese sizing is also quite odd compared to US/UK sizes. I had a similar problem to reviewer but with motorcycle boots zip quality with a similar outcome, so lessons learnt. Often when returning an item to china, the carrier cannot deliver the parcel or the unscrupulous seller will refuse the delivery. No proof of delivery, no refund authorized. The item then goes back to the china delivery hub (DHL in my case) and you're informed & given the choice to pay again to have it returned to you or to forfeit the item. It's a game, and the suppliers know they can win using these tactics.
Stick to smaller consumer products from aliexpress and buy clothing and other personal items from national or local suppliers. Often the same items are available but you have an easier route for returns if dealing with a supplier within your own country.

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★★☆☆☆

“2 recent orders gone missing”

Written on: 17/10/2017 by GeofD (21 reviews written)

On the whole, been quite impressed, but my last 2 recent orders have gone missing. One supplier stated he has re-sent order, other supplier has completely ignored me. Their online customer services are a joke, and dont get me into their online tracking which is like watching 'Monty Python' Great shame, wont be using them again, but its down to them.!! … Read Full Review

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★☆☆☆☆

“Not to be trusted”

Written on: 25/09/2017 by Pierre-Alexandre_Sicart (12 reviews written)

I bought more than a hundred items through AliExpress, and my experience with individual sellers has been on the whole very positive. Alas, when a problem finally occurred, AliExpress proved it couldn’t be trusted.

A package didn’t arrive. The seller wasn’t at fault: my local post office lost it; the postal service admitted so in writing, but added it couldn’t reimburse me, only the seller, and that only if the seller filled a claim. So I sent a message to the seller.

No answer. Days
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Orvarlyckholm's Response to Pierre-Alexandre_Sicart's Review

Written on: 18/12/2019

Wrong way to do it!
If a parcel does not arrive within the time limit, then, a day or so before that, start a "Dispute" and tell AliExpress that the parcel has not arrived. If the seller cannot proove that you got the goods, your money will be paid back by AliExpress. I have done this a few times, and it works every time. DON´T try to make the seller do anything, because they usually will not. Just hand it over to the AliExpres team by starting a dispute.
My wife ordered and paid for a handbag of a certain size, but when it arrived it was just half as big. After complaining to the seller the answer was "sorry they are this size now". I took some pictures with a ruler beside the bag and uploaded along with the "dispute". Two days later my wife got her money back. Did not even have to return the handbag.

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Pierre-Alexandre_Sicart's reply to Orvarlyckholm's Comment

Written on: 19/12/2019

Er, did you read my review? I first contacted the seller, then when my messages were ignored I did open a dispute with AliExpress.

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★☆☆☆☆

“I ordered a guitar on may from Guitar of China store...”

Written on: 18/09/2017 by cesarone (1 review written)

I ordered a guitar on may from Guitar of China store on AliExpress, they wrote me that to build the guitar required many time and asked me to not open dispute so after some time the order was automatically confirmed but I never received the guitar. So now I can't open dispute, not even leave feedback and Aliexpress (I have contacting them many time by mail and chat) DO NOTHING to help me about this situation. The seller Guitar of China store took from me 350$ without send me the guitar of… Read Full Review

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★☆☆☆☆

“Never received the product - money lost”

Written on: 14/04/2017 by MauriceKrause343 (1 review written)

I ordered a cellphone and a cover from Aliexpress. They shipped fairly quickly. But the package that I received only contained the phone cover. I opened a dispute on their platform. They asked for proof so I sent photos. I could even send postal documents, but I wrote them they have to wait for that until the office provides the documents. 3 days later they closed the dispute, no refund. So I lost 200$ for nothing. The whole "dispute" service is just a smoke screen. In the closing email they… Read Full Review

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Sundusfarrukh's Comment

Written on: 03/08/2017

shooot! thats pathetic!! keep complaining again and again!!

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★☆☆☆☆

“Just worth a penny ”

Written on: 14/06/2016 by Jackrabin (1 review written)

Do not buy any thing expensive from this site. You will be a looser. I bought a Android smartwatch D5 No1 for USD117. It reached me as junk. I escalate dispute. No use. Lost my money. Pass on… Read Full Review

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★☆☆☆☆

“everytime seller right”

Written on: 10/04/2016 by hcyhn (2 reviews written)

i am engineering students i bought many products if you get your order good you are lucky , you will not get a problem if you get your order damage or shopping or duty everytime seller is right never buyer is right.everytime you do not get your money . you have trash you waste your money i meet 4 times problem first: products are not same as the pictures seller i can not get any refund second:my order blocked on our country duty and… Read Full Review

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Thomahawk's Response to hcyhn's Review

Written on: 14/04/2017

Yes, this is my experience too. They do not even read what I wrote in the dispute. So in the end you not only loose the money, you also loose a lot of time trying to get the money back.

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★☆☆☆☆

“AliExpress ”

Written on: 20/02/2016 by KonaHawaii (4 reviews written)

Would give them 0 stars I have purchased several different items on Aliexpress. I first ordered a few months ago and the product that arrived was OK good value, or so I thought though it did take 8 weeks to arrive. Shortly after my first item arrived which at the time I was happy with. I placed several orders over a few days, thinking I could trust Aliexpress, that’s when the nightmare began. About three weeks later, the first item I had ordered stopped working, I thought Aliexpress claims… Read Full Review

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★☆☆☆☆

“Terrible experience...Lost 138$ and no answer from them ”

Written on: 04/08/2015 by plarent (1 review written)

I bought a cell phone about 138$ and now 3 months I haven't received it yet and no refund yet...After 10 days of my purchase, they have suspended the seller for fraud. I talked 5 times with the operators, contacted them 3 times and nothing happened... I am sooo disappointed about the service, about Ali express and about this situation. But I am not going to lose 138$. Ali express is cheap and not a reliable and serious company... Think 100 times before you buy on Ali express, it is not… Read Full Review

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★★★★★

“Simply the best”

Written on: 29/04/2015 by Chang1009 (2 reviews written)

Cheap and amazing, recommended… Read Full Review

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★★★★☆

“Super cheap and AMAZING”

Written on: 11/12/2014 by Maleahz64 (1 review written)

This was my first time exchanging used console games (to buy some new next-gen ones) and I was a little nervous, especially doing it online with a company I'd not heard of before. Got to say, the whole experience was excellent. They seemed to have the best Trade-in prices online, plus offered free postage to them. I made mistake, forgetting to put one of the games back in it's box. I contacted them and got a reply within a couple of hours saying that would wait for this extra disk before… Read Full Review

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