Ali Express - www.aliexpress.com

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Ali Express - www.aliexpress.com
★★☆☆☆
1.9
18.0% of users recommend this
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Latest Reviews

“UbuyUwant Car Personalization Store AliExPress”

★☆☆☆☆

written by sebastian.sanane on 24/05/2021

I would like to file a complaint about AliExpress Seller which sells car performance exterior parts the seller or store name is "UbuyUwant Car Personalization Store" I was asking the seller about my product shipment and tracking number information everyday and today is the 11th day and tomorrow will be the 12th day since I did not not get any information about my order and where it is or how he shipped my order. He did not help me at all about my questions and told me that I need to talk with the logistics company. How come I need to talk with the logistics company if I am not the sender. First of all he gave the fake or unknown tracking number to me and told me this is an AliExpress Standart Shipping but when i checked with the shipping company they told me that he sent with EMS not with AliExpress Standart which i paid to receive on 11 of June. Now it says I will receive it on 19 of July or not even if it is clear that I will receive it. If I am gonna receive it late and not what I want, why do I need to pay more than the retail price so i can receive it early without any problem. I have proofs from the shipping company that he did not send my item, just put on a system fake tracking number. I attached the Singapore Post Customer Care messages. Please help me and do not let anyone who wants to buy from this seller any other product or products. He was joking and talking with me in a disrespectful way when I asked for my refund. He is a rude, liar and not a good seller at all. He tricked me with shipping and times. I will write all over the internet about his company as well so people can be careful with this person or company. I am attaching the proofs from Shipping Company Singapore Post Customer Service even though they told me they do not receive my package at all. All my other orders from the same day from another seller came to Mexico except this seller because he tricked me with tracking numbers and shipping. I want my money to be fully refunded for my account.

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“issue arise and you wont get a refund”

★☆☆☆☆

written by go12jklola on 30/06/2020

Due to Covid-19 pandemic, shipments were really delayed. It has been 3 months and some of my items which I spent over $50 still in transit. One of the item I ordered said delivered but I've never received the package nor seen it anywhere on my property. I opened a dispute with the seller and the seller kept asking me to wait when the shipment update said "delivered." It doesn't make sense. Aliexpress stepped in and pretty much told me to go track down my own package at the local post office and provide them evidence. How would I provide them an evidence of something misdelivered? I didn't receive the item and didn't even get my refund. Waste of money and time. Was loyal customer now I'm done.

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Hilde1970Jacobs's Response to go12jklola's Review

Written on: 28/01/2021

It would be interesting if you mentioned who the order was placed with. It is true that they also work with bad salespeople who take advantage of the poor control.

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“Cheap but be prepared to wait”

★★★★★

written by Techwirdy on 05/10/2018

Shopped at aliexpress for a few years, always terrific value but be prepared to wait 3 weeks-2 months for orders to arrive to uk. Also check eBay for the same items as sometimes cheaper. Never had a parcel go missing but have had items incomplete, the aliexpress 'report a problem' is very good and I've never had any issues getting full or partial refunds. Taking photos of any issues appears to be the secret to getting a successful outcome. Don't be suspicious of ordering from aliexpress, it's easy and they are much like a far-east version of Amazon, with millions of suppliers available through a single site. Read the descriptions and look at photos very carefully to see what you are buying though, as some sellers show multiple items when you are actually only getting a single item. The feedback from real buyers also often show pictures of the real item rather than the stock photo from the seller, so can be very useful.

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“There are a lot of good offers in the store, you can...”

★★★☆☆

written by Miliaso on 13/09/2018

There are a lot of good offers in the store, you can really save here. But you have to be careful, there are a lot of people who can deceive you. They have learned to wind up a good rating and positive feedback.

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“Nothing Special”

★★★☆☆

written by Ketika on 23/08/2018

Few times I turned to Ali Express, wanted to save $$. None of my orders got lost, but it took them months to arrive. Upon tracking them, I could see how they traveled all around the world. I wish I had vacations like that! The goods' quality was not extraordinary, but I never expected a lot. Would I buy again from Ali Express? I think no. I'd better pay more and get things that last for years.

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Ketika's Response to Ketika's Review

Written on: 23/08/2018

Sorry, I mean 'beautycraft'

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“ tried to be a customer...”

★☆☆☆☆

written by Todd53 on 04/07/2018

I ordered two items in different times and paid for them. but i have never received the items. And they never replied to my email either. I wouldn't recommend. ..................................................................................................................................................................................................................................................

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“Aliexpress Clothes Buyers Beware.Not Recommended.”

★☆☆☆☆

written by Maugham on 07/11/2017

I purchased a coat and it was defective by virtue of the zip sticking due to the poor design of the merchandise.To correct the problem a UK tailor quoted me £22 to repair.I raised the issue with the seller who was not remotely interested and asked for me to return it at my expense (£25) a cost he refused to refund.I then opened a dispute and exchanged approximately 9 emails to no avail.Aliexpress then entered to mediate but decided that my claim was invalid.Quite amazing, although now having read so many other reviews, I am not surprised, they, the company are only interested in protecting their sellers who provide them income.If something goes wrong you might as well give up.Their ridiculous mediation is a waste of time and contacting them is equally useless.As well as the defect on the coat, there was no care/fabric content label attached, one internal pocket that was so small it could not accommodate a phone and on the front of the jacket, they stuck on a fake Porsche Design badge to give the impression it was a genuine German designed coat.Incidentally, their fake label in the same typography as Porche Design is (Porsehe Disegn) and a clear attempt at trademark infringement.In fairness to Aliexpress, I have had some perfectly well-executed orders but this seller and the way they have handled my case is nothing short of an outright swindle, so I personally would never buy clothing again and Alixpress need to get their act together as the internet is full of complaints like mine regarding disputes.My coat was $84 plus another (£25) to rectify.Aliexpress, you're a disgrace and rogue traders like the one I bought from should be stuck off.A total sham from the buyer and Aliexpress.

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Techwirdy's Response to Maugham's Review

Written on: 05/10/2018

Clothing purchases are very hit & miss, so I'd avoid. Quality varies, so expect to be somewhat disappointed and returning clothing items is very expensive (supplier postage is subsidized by Chinese govt agreements with other nations, our postage isn't!! ) .
Chinese sizing is also quite odd compared to US/UK sizes. I had a similar problem to reviewer but with motorcycle boots zip quality with a similar outcome, so lessons learnt. Often when returning an item to china, the carrier cannot deliver the parcel or the unscrupulous seller will refuse the delivery. No proof of delivery, no refund authorized. The item then goes back to the china delivery hub (DHL in my case) and you're informed & given the choice to pay again to have it returned to you or to forfeit the item. It's a game, and the suppliers know they can win using these tactics.
Stick to smaller consumer products from aliexpress and buy clothing and other personal items from national or local suppliers. Often the same items are available but you have an easier route for returns if dealing with a supplier within your own country.

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“2 recent orders gone missing”

★★☆☆☆

written by GeofD on 17/10/2017

On the whole, been quite impressed, but my last 2 recent orders have gone missing. One supplier stated he has re-sent order, other supplier has completely ignored me. Their online customer services are a joke, and dont get me into their online tracking which is like watching 'Monty Python' Great shame, wont be using them again, but its down to them.!!

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“Not to be trusted”

★☆☆☆☆

written by Pierre-Alexandre_Sicart on 25/09/2017

I bought more than a hundred items through AliExpress, and my experience with individual sellers has been on the whole very positive. Alas, when a problem finally occurred, AliExpress proved it couldn’t be trusted.

A package didn’t arrive. The seller wasn’t at fault: my local post office lost it; the postal service admitted so in writing, but added it couldn’t reimburse me, only the seller, and that only if the seller filled a claim. So I sent a message to the seller.

No answer. Days passed. Then weeks. I sent more messages, offering to send any document the seller would need to fill a complaint, starting with a PDF scan of the letter in which the postal service admitted to losing the package.

Still no answer. Finally, as the deadline to open a dispute loomed close, I had no choice but to proceed. I received an email from AliExpress requesting that I explain the issue and send them the documents supporting my claim. I did so by answering their email.

There was no indication in the email that I couldn’t simply answer it, and I never received a “this mailbox isn’t monitored” kind of message, but still, being suspicious, I went online and visited the order page with the claim opened to see if there was a way for me to upload the required documents.

There was none. There should have been a Respond button, as I discovered later, but the Case Management Team has the option to remove it, thus preventing you from telling them anything, let alone sending them any document. (It’s in their FAQ. Look for “Can I add evidence or respond to my dispute?”)

And so, the Case Management Team breezily rejected my claim: “If you did not get your package, we sincerely suggest you to contact with your post office to get official documents […]. When handling this case, we hope you can provide valid evidence, whereas there is no response.”

They claim there was no response, but remember: they removed the Respond button! So, in essence, they blame me for not presenting them with the evidence they prevented me from presenting.

At that point, the seller finally sent me a message — to gloat.

I tried to contact AliExpress in some other way, but this company allows you to send it neither emails nor messages, and as someone (Lc Wik) wrote in his review on Facebook, when you chat with its customer support, you’re fed promises and sweet words, but in the end nothing happens.

And that’s if you even get to talk to someone: today, I was put on standby for more than FIVE HOURS, until I gave up. Each time I pressed the Send button, I got the same “We will handle your inquiry when a service consultant is available. Please stand by.”

As stated in the incipit of this review, I bought more than a hundred items through AliExpress, but not a one since this problem occurred. I would advise you never to buy anything expensive through AliExpress.

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Orvarlyckholm's Response to Pierre-Alexandre_Sicart's Review

Written on: 18/12/2019

Wrong way to do it!
If a parcel does not arrive within the time limit, then, a day or so before that, start a "Dispute" and tell AliExpress that the parcel has not arrived. If the seller cannot proove that you got the goods, your money will be paid back by AliExpress. I have done this a few times, and it works every time. DON´T try to make the seller do anything, because they usually will not. Just hand it over to the AliExpres team by starting a dispute.
My wife ordered and paid for a handbag of a certain size, but when it arrived it was just half as big. After complaining to the seller the answer was "sorry they are this size now". I took some pictures with a ruler beside the bag and uploaded along with the "dispute". Two days later my wife got her money back. Did not even have to return the handbag.

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Pierre-Alexandre_Sicart's reply to Orvarlyckholm's Comment

Written on: 19/12/2019

Er, did you read my review? I first contacted the seller, then when my messages were ignored I did open a dispute with AliExpress.

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“I ordered a guitar on may from Guitar of China store...”

★☆☆☆☆

written by cesarone on 18/09/2017

I ordered a guitar on may from Guitar of China store on AliExpress, they wrote me that to build the guitar required many time and asked me to not open dispute so after some time the order was automatically confirmed but I never received the guitar. So now I can't open dispute, not even leave feedback and Aliexpress (I have contacting them many time by mail and chat) DO NOTHING to help me about this situation. The seller Guitar of China store took from me 350$ without send me the guitar of course, because he know that I can do nothing to get back my money. Be carefoul because Aliexpress use a dangerous system, after some time the order result automatically confirmed and finished though You have received NOTHING!!! This is shameful and more shameful is that Aliexpress do nothing to protect the buyer, he protect just the seller!!

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“Never received the product - money lost”

★☆☆☆☆

written by MauriceKrause343 on 14/04/2017

I ordered a cellphone and a cover from Aliexpress. They shipped fairly quickly. But the package that I received only contained the phone cover. I opened a dispute on their platform. They asked for proof so I sent photos. I could even send postal documents, but I wrote them they have to wait for that until the office provides the documents. 3 days later they closed the dispute, no refund. So I lost 200$ for nothing. The whole "dispute" service is just a smoke screen. In the closing email they asked for feedback and wrote "we hope you had a great shopping experience".

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Sundusfarrukh's Comment

Written on: 03/08/2017

shooot! thats pathetic!! keep complaining again and again!!

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“Just worth a penny ”

★☆☆☆☆

written by Jackrabin on 14/06/2016

Do not buy any thing expensive from this site. You will be a looser. I bought a Android smartwatch D5 No1 for USD117. It reached me as junk. I escalate dispute. No use. Lost my money. Pass on.

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“everytime seller right”

★☆☆☆☆

written by hcyhn on 10/04/2016

i am engineering students i bought many products if you get your order good you are lucky , you will not get a problem if you get your order damage or shopping or duty everytime seller is right never buyer is right.everytime you do not get your money . you have trash you waste your money i meet 4 times problem first: products are not same as the pictures seller i can not get any refund second:my order blocked on our country duty and shipp to back again seller but again i can not get my refund third forth: my order arrived to me damaged and does not work again seller right i can not get refund never never aliexpress i am sure never trust buyer protection because everytime seller right

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Thomahawk's Response to hcyhn's Review

Written on: 14/04/2017

Yes, this is my experience too. They do not even read what I wrote in the dispute. So in the end you not only loose the money, you also loose a lot of time trying to get the money back.

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“AliExpress ”

★☆☆☆☆

written by KonaHawaii on 20/02/2016

Would give them 0 stars I have purchased several different items on Aliexpress. I first ordered a few months ago and the product that arrived was OK good value, or so I thought though it did take 8 weeks to arrive. Shortly after my first item arrived which at the time I was happy with. I placed several orders over a few days, thinking I could trust Aliexpress, that’s when the nightmare began. About three weeks later, the first item I had ordered stopped working, I thought Aliexpress claims that you can buy in confidence, after all that's why I had bought from them in the first place, so no problem I will be able to get the item replaced or repaired under the 12 month warranty that the seller advertised. What a lie this turned out to be. The seller would not respond to any communication I sent them through Aliexpress, I twice asked Aliexpress to help but they said it’s between me and the seller, I told them the seller won’t reply and they finally said there was nothing they were going to do. A few weeks after this trouble the first of the other items I had ordered arrived and to my horror it was fake. I contacted Aliexpress, the buyer replied and said they would pay to have it returned, now one month later I still have not received any money for the return shipping costs. I have provided them with the cost and my PayPal details but still no payment after 9 requests, I also gave web address of carriers and the option of purchasing return shipping and emailing me the label. But nothing happening here either. I have told Aliexpress 9 times that I have not been paid as promised now they say they are going to release full payment to the seller and I must negotiate “offline with the seller” for the shipping costs but I have been waiting for a Month, the seller has no intention of paying for return shipping or would have already done so. I have lost time and money and have a fake item to dispose off. A few days after the fake item arrived some of the remaining items arrived and they are all fake too I have sent Aliexpress Photos and videos showing how and why the items are fake and I even reports from manufacturer stating what’s wrong. Aliexpress always close the dispute in favour of the seller. So I have lost my money have had to pay import charges and am left with a load of fake items. Some items still have not arrived the sellers have given me fake tracking numbers and I have been told I need to produce evidence that the items have not been delivered. How can I possibly do this send them CCTV? Please beware there is no protection for buyers if something goes wrong. It’s not like PayPal where you can do something if you get a fake item. One of the sellers KELI Electronics Technology Ltd Store  is the most arrogant seller I have ever dealt with, claims 100% satisfaction. They are extremely rude from the very first reply. To Sum up Aliexpress buyer protection they state the following: 1 Full Refund if you don’t receive your order You will get a full refund if your order does not arrive within the delivery time promised by the seller. (JUST NEED TO PROVE IT HAS NOT BEEN DELIVERED BUT HOW? AND SELLER CAN EXTEND THE SHIPPING TIME AT WILL HAD AN EXTRS 57 DAYS ADDED AFTER I COMPLAINED IT HAD NOT TURNED UP IN PROMISED TIME) 2 Full or Partial Refund if the item is not as described If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.(RETURN SHIPPING AT YOUR COST OR TRY AND NEGOITATE A PARTIAL REFUND THAT WON'T HAPPEN SELLER CAN SEND ANY JUNK AND YOU PAY TO RETURN IT OR KEEP IT) 3 Guaranteed Genuine If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).(NO CHANCE HERE ALIEXPRESS WILL NOT ACCEPT PHOTOS VIDEOS OR REPORTS FROM MANUFACTURE STATING THE ISSUES ONE FAKE ITEM I HAD SAID MADE IN MEXICO ON IT, THE SELLER SAID IT'S MADE IN CHINA ALIEXPRESS STILL SAY THIS IS NOT FAKE EVEN THOUGH IT'S MADE IN CHINA AND HAS PRINTED ON IT MADE IN MEXICO, AND THE MANUFACTURER CONFIRMS NO PRODUCTION OF ANY OF THEIR PRODUCTS IN EITHER CHINA OR MEXICO ) ALIEXPRESS IS CHEAP FOR A REASON - YOU WILL LOSE YOUR MONEY ON FAKE PRODUCTS. I HAVE HAD $482.00 TAKEN FROM ME THAT I WILL NEVER GET RETURNED BY ALIEXPRESS AND THEIR MOB

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“Terrible experience...Lost 138$ and no answer from them ”

★☆☆☆☆

written by plarent on 04/08/2015

I bought a cell phone about 138$ and now 3 months I haven't received it yet and no refund yet...After 10 days of my purchase, they have suspended the seller for fraud. I talked 5 times with the operators, contacted them 3 times and nothing happened... I am sooo disappointed about the service, about Ali express and about this situation. But I am not going to lose 138$. Ali express is cheap and not a reliable and serious company... Think 100 times before you buy on Ali express, it is not advisable...

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“Simply the best”

★★★★★

written by Chang1009 on 29/04/2015

Cheap and amazing, recommended.

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“Super cheap and AMAZING”

★★★★☆

written by Maleahz64 on 11/12/2014

This was my first time exchanging used console games (to buy some new next-gen ones) and I was a little nervous, especially doing it online with a company I'd not heard of before. Got to say, the whole experience was excellent. They seemed to have the best Trade-in prices online, plus offered free postage to them. I made mistake, forgetting to put one of the games back in it's box. I contacted them and got a reply within a couple of hours saying that would wait for this extra disk before checking in the order. They didn't have to do this and could have just rejected the return. The package was quickly received, with the value in my account within a week of sending. I was even given extra credit as I'd input one of the games incorrectly and the version I'd returned was worth more. Overall, an excellent site. I would definitely use gamexchange again to trade and buy.

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