AliExpress

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Ali Express - www.aliexpress.com
★★☆☆☆
1.9
18.0% of users recommend this
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KonaHawaii's review of Ali Express - www.aliexpress.com

“AliExpress ”

★☆☆☆☆

written by KonaHawaii on 20/02/2016

Would give them 0 stars
I have purchased several different items on Aliexpress. I first ordered a few months ago and the product that arrived was OK good value, or so I thought though it did take 8 weeks to arrive. Shortly after my first item arrived which at the time I was happy with. I placed several orders over a few days, thinking I could trust Aliexpress, that’s when the nightmare began. About three weeks later, the first item I had ordered stopped working,
I thought Aliexpress claims that you can buy in confidence, after all that's why I had bought from them in the first place, so no problem I will be able to get the item replaced or repaired under the 12 month warranty that the seller advertised. What a lie this turned out to be. The seller would not respond to any communication I sent them through Aliexpress, I twice asked Aliexpress to help but they said it’s between me and the seller, I told them the seller won’t reply and they finally said there was nothing they were going to do.
A few weeks after this trouble the first of the other items I had ordered arrived and to my horror it was fake. I contacted Aliexpress, the buyer replied and said they would pay to have it returned, now one month later I still have not received any money for the return shipping costs. I have provided them with the cost and my PayPal details but still no payment after 9 requests, I also gave web address of carriers and the option of purchasing return shipping and emailing me the label. But nothing happening here either. I have told Aliexpress 9 times that I have not been paid as promised now they say they are going to release full payment to the seller and I must negotiate “offline with the seller” for the shipping costs but I have been waiting for a Month, the seller has no intention of paying for return shipping or would have already done so. I have lost time and money and have a fake item to dispose off.
A few days after the fake item arrived some of the remaining items arrived and they are all fake too I have sent Aliexpress Photos and videos showing how and why the items are fake and I even reports from manufacturer stating what’s wrong. Aliexpress always close the dispute in favour of the seller. So I have lost my money have had to pay import charges and am left with a load of fake items. Some items still have not arrived the sellers have given me fake tracking numbers and I have been told I need to produce evidence that the items have not been delivered. How can I possibly do this send them CCTV?
Please beware there is no protection for buyers if something goes wrong. It’s not like PayPal where you can do something if you get a fake item.
One of the sellers KELI Electronics Technology Ltd Store  is the most arrogant seller I have ever dealt with, claims 100% satisfaction. They are extremely rude from the very first reply.

To Sum up Aliexpress buyer protection they state the following:
1 Full Refund
if you don’t receive your order
You will get a full refund if your order does not arrive within the delivery time promised by the seller. (JUST NEED TO PROVE IT HAS NOT BEEN DELIVERED BUT HOW? AND SELLER CAN EXTEND THE SHIPPING TIME AT WILL HAD AN EXTRS 57 DAYS ADDED AFTER I COMPLAINED IT HAD NOT TURNED UP IN PROMISED TIME)
2 Full or Partial Refund
if the item is not as described
If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.(RETURN SHIPPING AT YOUR COST OR TRY AND NEGOITATE A PARTIAL REFUND THAT WON'T HAPPEN SELLER CAN SEND ANY JUNK AND YOU PAY TO RETURN IT OR KEEP IT)
3 Guaranteed Genuine
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).(NO CHANCE HERE ALIEXPRESS WILL NOT ACCEPT PHOTOS VIDEOS OR REPORTS FROM MANUFACTURE STATING THE ISSUES ONE FAKE ITEM I HAD SAID MADE IN MEXICO ON IT, THE SELLER SAID IT'S MADE IN CHINA ALIEXPRESS STILL SAY THIS IS NOT FAKE EVEN THOUGH IT'S MADE IN CHINA AND HAS PRINTED ON IT MADE IN MEXICO, AND THE MANUFACTURER CONFIRMS NO PRODUCTION OF ANY OF THEIR PRODUCTS IN EITHER CHINA OR MEXICO )

ALIEXPRESS IS CHEAP FOR A REASON - YOU WILL LOSE YOUR MONEY ON FAKE PRODUCTS. I HAVE HAD $482.00 TAKEN FROM ME THAT I WILL NEVER GET RETURNED BY ALIEXPRESS AND THEIR MOB

  • £389

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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