AVOID!!

WowCamera - www.wowcamera.net
★★★★☆
3.6
68.0% of users recommend this
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BostonRoche's review of WowCamera - www.wowcamera.net

“AVOID!!”

★☆☆☆☆

written by BostonRoche on 28/01/2022

AVOID!!
Shame I had to give one star, they don’t even deserved that.
Appalling after sales service.
I purchased a iPhone back in November 21 which I never received, after numerous emails, telephone calls all I kept being told was they were waiting on DHL, the person I dealt with kept trying to come across professional in her emails but kept contradicting herself.
They took days to return emails, days trying to get through on their phone lines which was very frustrating when you spent nearly £1000 and two months on not go no replacement or refund. I requested a manager to call me as the person I dealt with said they were on the case but no one called.I finally managed to deal with DHL myself to be told and confirmed in an email that my parcel has been LOST IN TRANSIT and that WOWCAMERA had been notified of this, weeks on that same evening she had said they were still awaiting on DHL.
I emailed her the confirmation from DHL which they ignored again for days and then said my manager is awaiting confirmation from DHL, absolute rubbish as I received my email confirmation the same day as my call to them.
At one point wow camera said if you don’t trust us you can go back through PayPal but I could loose the dispute, so would be best to trust them.
DO NOT FALL FOR THIS.
After I provided all the information they required for my refund I have never heard from them since. I didn’t go to PayPal which I purchased through I went to my credit card company who did a charge back and today I finally after 3 months of unneeded stress have received my monies back.
Don’t go through PayPal as you loose a lot of rights SECTION 75 always go through your credit card better still don’t even purchase through PayPal.
I brought from this company a couple of years back and everything was fine, what I have established is if everything runs along fine all is good but if you don’t receive or have a problem with your item the AFTERSALES IS RUBBISH they are not interested
I WILL NEVER USE THIS COMPANY AGAIN, I would rather pay that little extra and get the service you should receive.
BANDITS, you should be ashamed of yourselves.

  • iPhone £847

    Goods purchased & cost

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