ValueBasket.com - www.valuebasket.com
Customer Service
Quality of website
Value For Money
ValueBasket.com - www.valuebasket.com
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User Reviews
Customer Service
Quality of website
Value For Money
Phone Not Received, Money Not Refunded. Had To Go To Police
ordered phone 3 months ago, it should arrive in week. I waited for whole 6 weeks to arrive but customer service said to wait, an order will be dispached soon, they lied every time i called them. then i ask to cancel order and refund money, now is 8 weeks and still waiting for my money back! do not buy
Customer Service
Quality of website
Value For Money
Worst Online Shop
I bought a cellphone the first week of May, it took them a month to let me know they were out of stock and it´s been 2 months and a half since i tried this purchase and they have not returned my money yet!!!!
Great Service & Price
Great to deal with, very happy, would use again.
Would recommend to friends
Customer Service
Quality of website
Value For Money
Dont Buy Anything Here!
They take your money and never send you the product. I strongly discourage people form buying any item from this company. I have had a horrible experience which has cost me 644 euros, almost 3 months of my time and nearly 60 emails exchanged thus far. From avoiding my questions to take my money, the service has been the worst ever!!! Stay away from there, thats my advice!
No S7 Available
Said they would dispatch my Galaxy s7 within 2-5 working days. After day 7 I contacted them. They got back to me with an awful excuse about having to bubble wrap the phone. I cancelled my order, still awaiting the refund
Would Never Recommend!
Was waiting for my items for a month already still not shipping yet, finally I have to cancelled my order!
Customer Service
Quality of website
Value For Money
They Should Improve Their Lead Time. Have Been Wai
They should improve their lead time. Have been waiting for the order to arrive since mid of April.
After 3 weeks of waiting I cancelled a camera order with them. Lots of promise, no delivery.
Customer Service
Quality of website
Value For Money
Easy To Use Website. The Product Arrived Complete
Easy to use website. The product arrived complete and works perfect. Will surely be back and order again.
Had Enjoyed Their Website. Nice And Wide Options.
Had enjoyed their website. Nice and wide options. Placed the order the other day and should arrive next week.
Customer Service
Quality of website
Value For Money
Great And Beautiful Offers. Was Really Lucky As Th
Great and beautiful offers. Was really lucky as the order arrived despite of multiple reviews of not fulfilling them at the right time. Nice job to all of them and hope any issue will be solved soon.
Q&A
There seem to be many poor reviews on other blogs/websites than reviewcentre. What happens with VAT and import duty? VB tell me, "...Also, due to special arrangements we have made on your behalf, we take care of all VAT payable. The price you see on the website is all you pay – there are no hidden charges. ..."
Does anybody know what the special arrangements are - do they declare a flase value or inscribe "gift" or what. I am not aware of any deals that HMRC do with import companies.
I could be in for +20% VAT on total invoice, possible 7% duty plus Parcel Force handling charge (at customs) of £8. I have had such charges on US sourced goods and on gifts from Australia (real gifts but sender did not declare "gift" and "no residual value".)
Has anybody got real verifiable transactions where the value of goods has been declared but where VB paid ("took care of") the VAT?
Check their condition of use page.. "Import, Taxes And Fees : Where import duties and taxes (directly and indirectly related) are applicable on overseas deliveries outside Hong Kong, these will normally be subjected to the recipient; directly related taxes and duties include those import taxes/duties that are levied on the invoiced order, any courier's customs handling surcharges and any Free Domicile forwarding surcharges levied by the courier; indirectly related taxes and duties arise from different customs policies around the world which may apply other additional customs or clearance costs."
I am having the same problems as some of your reviewers - constant emails and telephone calls trying to get my money back because I have not received the goods but no response - how do I get my money returned?
Check out the Chargeback guarantee for debit card purchases with your bank.