Today I had a bad experience in the Tachonopolis store Mall Serdica. I was there to by a particular product with second option. Actually two products. There was tree person in the TV department that was not able to explain me what is going on. At first there was possibility for first option after some time they told me that the item i prepared for online purchase and I cannot have it. Then two more assistants starting to look for the second item. At the beginning the item was in the store and they can see it in the system. After that the item gone somewhere and tree persons was not able to find it. Finally they explain that the web site is updated on couple of hours and they are not able to find item any more. I do not know what is the connection with the item and the web site but I was not able to buy what I wanted. Even if it aplears available in the store. Finally I visit the other store, not in Technopolis and I've got what I was looked for. If you want to buy something do not go to Technopolis store. There is always explanation why there is not in the store.

I ordered air conditioning with free installation. It was delivered with no installation and they stopped responding to me to arrange the installation. I had to get installed myself at my own cost. Do not buy from this company.

I bought a fan online. After receiving it I immediately noticed (I have assembled many fans) that the iron tube that needs to go in between the bottom stand and the fan itself was missing. It is not inside the bottom part, not inside the top part. And not separate in the box. I also tried if the parts might fit together without the tube. They don't. Another part, the tap to hold the fan, doesn't screw (the screwthread is damaged). I contacted their support of Technopolis. Photos included. The answer, "I have to go to a shop so they can assemble it for me" (in other words, I am too stupid to assemble it myself). Sorry, I am not going to a shop after buying something online, so I told them this. Only to get the answer to how to assemble it. Talking about the iron tube (which is missing!) etc. etc. This company is not worth buying anything at all. Because when you need help there isn't any. My decision, I threw it in the bin. And never will buy anything again from them. Worst, worst customer service ever.