Compete RIP off

★★★☆☆
3.3
From 129 reviews
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Guest's review of Richer Sounds www.richersounds.com

“Compete RIP off”

★☆☆☆☆

written by on 25/11/2016

I've bought the a Samsung Tv model UE55ks7000 on the 17-11-2016 and a Denon AVRX 520BT on the 18-11-2016. On the day of these purchases I was told that if these items where going to be reduced on Black Friday they would refund the difference. Well guess what? Both reduced Tv by £40 avr by £20 only offered me refund of £20 for the avr not the Tv. Their excuse was it was a pouches older than 7 days. I think it's an absolute rip off and will not recommend any one to deal with these ametures not at all happy

  • Samsung Tv and demon avr

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Richer Sounds's Comment

Written on: 28/11/2016

Hi there,

Thank you for your review although I was sorry to read your comments and offer my sincere apologies.

Customer Service is our number one priority so it’s of course disappointing to read of any occasion where we have a dissatisfied customer.

So that I may investigate the matter further and resolve it to your satisfaction would you be so kind as to send me a message via the contact us section of our website with your details?

Once again, I offer my apologies, I look forward to hearing from you soon.

Many Thanks

John Clayton
Operations Director.
Richer Sounds

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