hifi issues

★★★☆☆
3.3
From 129 reviews
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sueb10lee's review of Richer Sounds www.richersounds.com

“hifi issues”

★☆☆☆☆

written by sueb10lee on 09/05/2023

we wanted a nice loud system to enjoy our weekends went to the t/wells store and explained in detail what we wanted , they sold us the amp tuner speakers etc.After many returns with the equipment as failing to provide what they said it would we then spent time exchanging and purchasing new items including more speakers.Again the system failed and we were told we were playing the wrong music , at the wrong volume ?? ok start again different amps again the speakers blew sent for repair and they were damaged in transit new speakers were sent out to last a couple of weeks and failing again.Took to the shop which is an effort as they are floor standing speakers , offered the packaging to be told not required, three weeks later the store ring and we were thinking great speakers ready for collection ,,, no ! they wanted the boxes ,took the boxes to them and now 5 months later still no speakers !! i have asked twice now for an update and still not heard a thing.Now i could walk to France and back in that time .We are also left with a sub woofer that we were advised to buy that only works at 25% as the amplifiers they have now sold us do not support a sub ??!! do they know what they are selling ? not at all they seem to just be happy to take your money then the after sales is rubbish !!!

  • 8000-15000

    Goods purchased & cost

  • Still waiting

    Delivery

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Sueb10Lee's Response to sueb10lee's Review

Written on: 10/05/2023

Issues hopefully all sorted now just awaiting delivery of the speakers a big thanks to the guy at head office !

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Richer Sounds's Response to sueb10lee's Review

Written on: 26/05/2023

Hi,

Thanks for your feedback. Firstly please accept my apologies for the delay in your repair which I have now successfully arranged to be returned. I do recall your issue from when we last spoke in 2021. At that time to resolve the problems you were experiencing and following feedback from the store we suggested you move towards a professional audio/PA system which would be much more competent at handling the power levels you require. I think that to try and ensure these issues do not persist it may be prudent for us to explore this avenue again. Please contact on the Richer Sounds email address so we can revisit this.

Head of Customer Service
Richer Sounds

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