Shocking. Truly shocking & no remorse

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DavidEastSussex's review of Currys - www.currys.co.uk

★☆☆☆☆

“Shocking. Truly shocking and no remorse”

Written on: 01/03/2019 by DavidEastSussex (3 reviews written)

Shocking experience. I wouldn’t even give one star but that’s the minimum.
Failed delivery to my mid 80’s mother in law of a TV we bought for her.
She waited in 7 hours initially for a delivery that never showed. Not once did Currys/ Team Know How ring us to advise. When I rang the customer service number and eventually got through to the agent they couldn’t wait to get off the phone because it was by then 8 o’clock and she wanted to go home. The agent bad mouthed me to her line manager thinking I couldn’t hear and then the line manager refused to speak to me (so much for Manager support - you should be ashamed). They then booked me a new delivery at a time I had explicitly said I didn’t want the item (seriously who wants an all day Saturday slot?!). I asked for a call back at 9am by a manager - I got it at 5pm. This is aside from my mother in law missing a dinner engagement that evening and my wife and I missing the cinema as we sat on the phone. The second delivery today was also delivered four and a quarter hours late - again with no proactive contact from Team ‘Know How’. When I complained I was offered £40 as a gesture of good will. That’s £2.63 per hour we’ve waited - nice to see they place a high value on our time. The customer service manager thought this was fair. Really ? This is quite aside from the c. 2.5 hours we’ve additionally spent on the phone to them at our expense (heaven knows what that will cost !) and aside from the stress and inconvenience caused and sheer rudeness of their staff. I’m also going to have to waste another hour or so of my time putting this in writing to their customer services complaint email address this weekend. If this was regulated business they’d be bust. Customer service shocking. Delivery shocking. Whole customer ethos nowhere to be seen.
Team ‘know How’ about what exactly ? Another awful Currys.co.uk experience.

  • TV

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

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