CUSTOMER SERVICE? NOT IN THIS COMPANY!!!

Hi. I've bought a fridge freezer two months ago and instead of a bargain I've got a headache! It started from a call at 07:00am on Sunday, which woke me up. I have been informed that the item I've arranged to be delivered between 14:00 & 18:00 will be delivered in 30 minutes!! I only managed to clean my face and put some clothes on when the delivery guys were knocking on my door. They've placed the item in the kitchen, asked me to sign for it and were gone. They meant to unwrap the item so I could check if the item fits description but considering the time I actually wasn't in the mood of making them do it. Some time later I unwrapped it and noticed the one of the feet was missing - therefore I couldn't level the fridge. It also smelled really bad and several washes later - it still didn't help to get rid of the smell. I imediately wrote to the customer service and was assured the part has been ordered and will be sent over in up to 28 days (it usually takes only 14). I wrote again when after this period there was no sight of the part and I have been informed it's 28 working days!!! Seriously!?!Lets face it it's not a hand made, unique thing. I have written to them again today - it's now 30 working days since I reported the missing part and the response I received was that if I will let them know what part was missing they will order it for me!!! Every time I wrote - different person was responding to the enquiries, therefore no chance for a normal comunication!! I have now requested the direct telephone number to someone who will be able to either get this part in no more than a week or will try to return the appliance.