Won Auction but sold to another 'bidder'

★★☆☆☆
2.1
From 59 reviews
29.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Comet Clearance Auctions www.clearance-comet.co.uk

“Won Auction but sold to another 'bidder'”

★☆☆☆☆

written by on 10/02/2012

Hi placed a bid of £117 for a dishwasher that said new unboxed - no faults. I wasnt arround for the auction end but I received an email saying my current bid was £92 but maximum bid was £117. When I returned I had an email saying your bid of £97 was outbid, then another email saying you lost the item. I logged on to see how much the item sold for and it was £117! I checked to see when the bid was placed and the "winner" placed the bid just before the auction ended (after me) I called the "customer Service" at a cost of 10p/m who left me on an automated loop for 5 minutes and then finally got through to someone who said you weren't the highest bidder or I bid after the other person. Wasn't prepared to check and Roy was an idiot who might aswel have said Tough Luck! Seems they are a terrible company! DO NOT BOTHER BIDDING! ITS A SCAM AND I CANT BELIEVE THEY GET AWAY WITH IT!!!!! I am awaiting a call from the supervisor but doubt I will get one! Waste of time and effort!

  • dishwasher

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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Cometauctions's Comment

Written on: 27/02/2012

We are currently looking into this case as it would appear from the detail you have provided that the information supplied to you was incorrect.

The actual winning Customer's maximum bid was higher than your maximum bid so they should have won the bid and paid more than your maximum.

It would appear in this case that this did not happen and the winning bid matched your maximum bid even though you placed a bid before.

We apologise that you were negatively impacted and that you did not receive the Customer Service that you expected. We are internally investigating this also.

Comet Auctions Team

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Guest's Comment

Written on: 28/02/2012

I still think you are a fraud! Rubbish website, rubbish service! 99% sure your lying now as you refuse to prove to me your excuse! Never called me back when I was told you would.....surprise surprise! AVOID AVOID AVOID!!!!!!!!!!!!!!

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