hotpoint aqualtis washing machine

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Comet - www.comet.co.uk
★★☆☆☆
2.2
From 137 reviews
34.0% of users recommend this

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Guest's review of Comet - www.comet.co.uk

“hotpoint aqualtis washing machine”

★☆☆☆☆

written by on 21/04/2012

My washing machine was reported to the repair service centre 10 days ago, the engineer came out and immediateley told me it could not be repaired on there and then as the drum in machine had packed in.
He went on line to book the part and arrange a new apppointment for me which came up as 3 weeks time. I explained that i had done without a machine for almost 2 weeks already so how was i expected to survie another 3 weeks?
I have been ringing the helpline and i have been left waiting on the line for 10-15 minutes at a time at a cost of 10p per minute.Finally getting through to be then cut off!
I pay a policy for after service care so how can this be good customer service!

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