I have found 3000rpm to be one of the most unprofessional companies that I have dealt with in sometime. Their customer service has been almost non-existent and only initiated by myself. When I did manage to contact someone I found their knowledge to poor and even below the standard of private sales. On ordering a product, a laptop screen, and waiting the few days until it was anticipated to arrive, I contacted 3000rpm and was told that it had not arrived and that they had no idea when it would arrive (almost the exact quote I received). Now, even I know that tracking products in today's world is relatively easy and if a company such as 3000 rpm cannot do this then I do question where they receive their merchandise from. In addition to this, when I called a few days later after not receiving any contact from 3000rpm, (6 days after my initial order, when it was supposed to take 3 days) I was told that they had received 2 screens. One was broke and they did not know if the other was working. They said that someone would be in until 8pm and to bring it in and they would see it if worked. I turned up at the shop at 18:30 only to be told by some poorly mannered sales assistant, who seemed more interested in causing offense than providing basic customer service, that the technician had already gone home. I also have concern as to why 3000rpm did not test the second screen almost immediately. Surely one of the first priorities of a company is to return any goods to the manufacturer that are delivered faulty, especially with a customer based company like 3000rpm. To me, my dealings with this company highlights a complete lack of administration and management within the store. I am somewhat disappointed with their approach and attitude and sincerely hope that most customers do not have the same experience that I have had with them.

I phoned the company on Tuesday just passed: 05/03/2013. I spoke with an employee about my laptop, explained that it had been knocked to the floor and the screen cracked, also explained i needed a quote to go through the insurance. He told me there would be a £5 charge to find out what was wrong with it. Which i pointed out i knew what was wrong with it, a cracked screen, and that i was using it externally on the telly. He told me, after some consultation, that the £5 fee didn't matter then just pop it in and a quote could be given. I said that was great and planned on popping by later in the week. So far so good. I drove 25 miles from fife to the shop, past many other companies, to the shop. I found it closed at 6.30pm with no information on where the other part of the shop was, but a statement saying the other half of the shop was open. I decided to call the phone number and waited on the shops repair centre line (this told me it was open till 8pm and the repair centre was 300m away from the shop) i spent a good 5-10 minutes on hold, and eventually the automated system told me that "customer service is their top priority! leave a number and a short message and we will get back to you" Pretty useless when im standing in the cold trying to find out where the other part was. We popped into a local pub and i asked for directions, having gotten these we eventually found the centre. I waited behind another chap for a few minutes then explained the predcament again to the young fella behind the counter, having showed him the damage an explained i just needed a quote, he went to ask about this to another employee. When he came back he informed me that i needed to book it in, and that it would cost £30 to diagnose the issue. I immediately informed him that i didn't want to leave it as thats the charge that PC world charge and at least there i know they are professional. I personally cannot believe a company i have recommended so much to other people (i am seen as the IT guy in the family - they have had a lot of business come from me) is being so bad. A cracked screen... Kinda obvious whats wrong. It works when i don't use the screen.... You want £30 to tell me i need a new screen... Very unprofessional, very poor. I shall never recommend this company to any of my friends and family or professionally, and i will never be a customer. I hope the shop understands that i would be reimbursed the diagnosis fee, but i resent driving a 50 mile round trip on the premise of a free quote to be so offended that i vow never to give any money to this company, ever. So the few hundred quid that i would have been paying for a new screen, it can go to someone more professional and much better customer service. Don't use this company...

One of the best online stores anyone could go, They have fantastic deals and ship your items out same day and in some cases your get your item in less than 24hrs which is amazing considering they are in Scotland and im in south England. This is my fav place to online shop i have nothing bad to say about them.