total disgrace & a sham of a company!!!

Ordered 2 Xbox ones in black Friday sale but no delivery 7 days later, emailed to chase up but no reply so tried calling but it just rang out. Went to my account to check status of my order "page unavailable" website shut down and a note saying all orders cancelled and for customers to raise a dispute with PayPal for refunds. Not one email or personal call to apologise just a note on their site with instructions. Now have to wait 10 days for PayPal to issue refund as 247 have had their account put on hold so they cant authorise refunds any sooner. Utter disgrace this close to Christmas they should be shut down for deceiving over 3000 customers out of their money!!! They assured customers on their site to ignore stock levels as more were being ordered on cyber Monday and only now claim to have had only 400 consoles in stock that day even though they admit to have 5000 more on order from their supplier. Why say they have ordered more stock then cancel all orders it doesnt make sense, I know of people who ordered before black Friday and are being told the same and are getting refunds also.