I bought a Statesman cooker back in March from Statesman, an home appliance company. The cooker was all good until over a week ago when it made a very loud bang and flashes of light came from the sides. I contacted Statesman who said they would have an engineer call us within 48 hours, wee didn't hear anything for about 4 days. Then Statesman called to ask if we had heard from the engineer to which we replied we hadn't, they said they would chase it up. Another two days later we hear from Statesman again asking if we had been contacted by the engineer to which I told them again we hadn't and again they assured me they would chase it up. Another 2 days later and Statesman call again, this time I try to put across that we have been without a cooker for over a week and this is getting ridiculous. The female rep has a terrible attitude and tells me its not her fault as she knows nothing about it but will chase up the engineers again, I ask if she could call me back to let me know what they say and she says no we don't do that that the engineer will call. I tell her we are going round in circles here and ask for a direct number to call the engineer myself and she gives me a number. She doesn't tell me she will call me to see what's happening or anything just hangs up. I try calling the engineer numerous times and think I realise what the problem is, it just rings and rings with no answer. My suspicion is Statesman have been calling me then trying the engineer which just rings out and Statesman put it to the back of their minds, this is the circle I am stuck in with Statesman whom when I try to explain this to offers me no assistance or understanding. Terrible customer service, I would not recommend them at all!