Local repair done by Garnhams who were first class

getting through to Domestic and General was easy but we were then directed Zanussi. Spoke to a service agent who was patently new to the job and repeated questions despite being given definitive answers previously. Was then directed to a firm based in the south of England so obviously Zanussi staff have no idea of the geography of GB. This firm gave us details of a local firm of repair agents in the East of England whom we contacted. They were efficiency itself and were on site within 2 working days. It was a mechanical fault with a door so not an emergency. Zanussit apparently will no longer allow direct contact with the customer and give a day on which the engineer will call. The local company also is unable to allocate a morning or afternoon slot because Zanussi will not allow it. Nightmare for those who work. Engineer called us as he left Ipswich and was on site 20 minutes later. Smart, efficient, polite, clean van , no nonsense approach and explained his course of actions in the repair. Checked all the electrical cut outs and isolation points. Liked the way he took the time and trouble to explain himself despite having another 7 or 8 calls to do over quite a wide area..