written by Deliafan on 11/03/2014
First time I have purchased from Salamander and it will not be the last!
Had a problem with one pan handle not fitting either pan properly so telephoned to ask for a replacement to be sent with my new order for an additional pan on return of the faulty handle. Received an e-mail advising disposal of offending handle. This saved a trip to the post office and postal charges and reassured me that a) they believed me and b) it wouldn't be fobbed off onto someone else. The lady I spoke to was extremely pleasant and very reassuring.
The range of cookware is superb and details very informative. Ordering and returning goods from France can be an expensive business so I need to get it right first time and the information given ensured this was so. I shall recommend Salamander with confidence - thank you.
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