Shocking customer service

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Premier Range - www.premierrange.co.uk
★★★☆☆
2.6
From 245 reviews
39.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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CampbellBoone157's review of Premier Range - www.premierrange.co.uk

“Shocking customer service”

★☆☆☆☆

written by CampbellBoone157 on 29/02/2016

Ordered item 2 weeks ago. Money taken straight away!!!!! After several rude telephone calls to them 2 weeks later still no product. Not even made yet... despite 7-10 day order time...asked for refund as order not even started yet..... will await refund.......they happily hang up on you aswell,very rude

  • Chopping board

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Truthteller16's Comment

Written on: 08/04/2016

Totally agree similar issue

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Nicoladm's Comment

Written on: 18/04/2016

Hi yep me too! Awaiting my order of 3 glass personalized chopping boards . i was sympathetic to the flood story, moving location and loosing a machine as it broke, but when i see they are still advertising these boards on Ebay, and saying it will be made 5-8 days, it made me very angry!
Apparently my chopping boards have been seen!!!! ...but alas then chipped in packing. They were promised last week, needless to say they didn't arrive. I did receive an email after i made 3 angry of calls, but i had requested a phone call. To me an email was a cowards way out . A personal call would have been much more professional and polite. and so the saga continues........

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Traceydavies's Comment

Written on: 16/04/2016

I'm having a similar issue with a splashback I've ordered - printer problems they're telling me! They've even used the floods back in December as an excuse !!!

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