Delboy con man - do not touch Electraheat website.

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Electra Heat - www.electraheat.co.uk
★☆☆☆☆
1.0
From 2 reviews
0.0% of users recommend this

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Guest's review of Electra Heat - www.electraheat.co.uk

“Delboy con man - do not touch Electraheat website.”

★☆☆☆☆

written by on 12/09/2012

I purchased a heater from Electraheat for my babies bedroom.
A man turned up in a silver mercedes to deliver the product. The box was already opened and looked like it had been dragged through a bush backwards.
The man looked like a Delboy and Rodney wheeler dealer. I didn't feel comfortable having him in my house.
The next day I had my electrician come to fit the heater - he said he woudn't as it was a foreign plug. I described the process and he said it sounded a bit dodgy. I tried to contact Mr Chris Gunn over several days to get a refund but he said I wasn't entitled to one. I spoke to Citizens Advice and Mastercard who fought my case and I received my money back. It took 3 months but worth it.

Do Not Buy from this website.

  • Electric Heater

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

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Electraheat's Comment

Written on: 14/12/2012

This woman wouldn't know a quality heater from a wooden post! It was delivered personally to make sure that it didn't get damaged. This woman then said she wanted it installing into an old storage heater point, and she was told that the plug would have to be cut-off, so that the wires could be connected. Her so-called electrician said it would invalidate the warranty! - How & why?

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Falklander's Comment

Written on: 08/02/2013

Your electrician is right. Electra Heat are wrong.

It is illegal to sell electricals in the UK which have foreign plugs attached. Anyone doing so can be prosecuted. There were countless fires last year due to this.

The Plugs and Sockets Regulations define the requirements. They forbid the supply of electrical appliances for domestic use with a foreign plug. Either a BS1363 plug must be fitted, or a foreign plug supplied - already fitted with an adaptor that can only be removed with a tool.

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