I've had two purchases to date and on both occasions I had to follow up the order as it hadn't been dispatched. The first time they blamed the stock system, the second the warehouse staff. On both occasions I put the order through the week before I needed the parts for the job and ended up doing having to do the job the following week end,

Appliance planet ruined my Christmas. Don't buy from them.

i ordered two items with this company fridge freezer and a cooker! fridge freezer working perfectly but BIG errors with the cooker. when looking at the website i saw an ex-display item i thought that will do. then notifing me it has been sold so i ordered a new one when the product arrived it looked like an ex-display but charged me FULL price. when the cooker came i found out it had the wrong product description even though i called up to specifically ask does it have NG, which the person assured me YES thats what it says. i called up to compain about he situation and the person ordered me a new one which took another 6 weeks. Once the cooker arrived it was the wrong colour! i was then told i could return it and the right one sent out but this was another 6 week wait. Refund: i was told a refund on the outstanding balance would be returned to me as the cooker i had got was cheaper than the one i previously sent to me. The refund is a small amount but i am more upset of the numeriuous miastakes made on the cooker than the money. they told me a refund would be given straight a away, 2 months have gone by. i have called five times and 3 emails but still this matter has not been sorted out. when calling they had told me a refund had been given to me a week ago, but checking my account NO money has gone through. yet when calling them they tell me "we have to call our accounts department and we will give you an update in the afternoon". two days later still no call and still no refund (did i expect anything less). how many errors can go wrong with just one order? Proceed your orders with caution!!

No trouble in getting appliance or sending it back but no refund to date.£

Took 4 weeks for item to arrive if I know it was going to take that long I wouldn't of used the company. Never using company again