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Asked by ledDave on 27th July 2016 Report this content
I ordered a new cooker recently using the finance system, apparently I did not sign the agreement using the finance so the order was cancelled. Ao.com did not bother to notify me of this. I contacted them and they apologised. If I wanted to reorder the new price was another £30 more, they would not honour the original price. What a disgrace, I am amazed that the reviews rated as high as shown. What should I do?

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Answers (1)
Report this content jopari Written on: 27/07/2016
My experience with AO.com is that for straightforward orders, with no fitting, everything is fine. It is when things get complicated that their service seems to collapse. Ring them again and ask to speak to someone in charge who can resolve your issue. This might work. If the order was cancelled without notifying you then it would seem reasonable for the company to honour the original price. If, however, it was cancelled because of something you did, or didn't do correctly, then you may just have to swallow it. Good luck!
Asked by sallypayne on 17th May 2014 Report this content
What is their after care guarantee policy for washing machines please?

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Answers (4)
Report this content greglee Written on: 19/05/2014
I believe it came with a years guarantee ..
Report this content lpwenham Written on: 19/05/2014
I believe 1 year, but all my appliances have never needed there guarantee!!!!
Report this content speedy_bloke Written on: 19/05/2014
Most manufactures guarantees cover just 12 months, some are 2 years and others can be 5 years parts & labour guarantee. The guarantee is with the manufacturer though, NOT the retailer. My machine broke outside the guarantee period and Hotpoint didnt want to know, but AO.com were extremely helpful when I quoted my right under the Sale of Goods act and they paid for the repair. I highly recommend AO.com.
Report this content JTONeil Written on: 19/05/2014
I can't remember what guarantee was provided, but it will clearly be stated on their website, and I'm sure it's standard stuff. However, I've bought several items from them and none has yet needed any warranty. Prices are good, service is good, products are good. And the founder has just slipped into the Times Super Rich List, so they must be doing well!
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