Wowcher Reviews - www.wowcher.co.uk

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Latest Reviews

★☆☆☆☆

“Broken item. Customer service difficult to deal with”

Written on: 03/07/2020 by nicolafox (1 review written)

Happy to take money, item arrived broken. Taken 3 days so far for them to sort out and still no nearer… Read Full Review

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★☆☆☆☆

“I purchase a Clamping holiday with Oakland Lodge who...”

Written on: 26/06/2020 by tanyakarayel (1 review written)

I purchase a Clamping holiday with Oakland Lodge who only have availability in Mid September. I was booking for July and August they had no vacancy so explain the inconvenience of taking my son out of school knowing he already lost 4 months due to virus. I then got in touch with wowcher customers service they are the worst. They claimed I redeem the code even though there is no confirmed booking. It's been almost 14 days of stress and not much communication. With voucher customers service… Read Full Review

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★☆☆☆☆

“Never received item”

Written on: 29/05/2020 by Thooper257 (1 review written)

Ordered case of wine 28/3/20. Delivery 7-10 days. Never arrived. 5/5/20 got message that delayed due to shipping problems. Then informed case delivered 30/4/20! But it wasn’t. Company sent me proof of tracking reference. This reference was for delivery on that date to an address I. Luxembourg, not the UK! Told the company who said they would chase up logistics company. Was then told the item was “held up” at UK customs, but would be delivered within a few days. Never arrived. So as of… Read Full Review

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★☆☆☆☆

“My spa was cancelled due to a health pandemic. Hotel...”

Written on: 24/05/2020 by Rach42 (1 review written)

My spa was cancelled due to a health pandemic. Hotel cancelled the break which wowcher are aware of. Wowcher will not refund my money and has kept it in a wowcher wallet despite me not wanting to buy from there. They have refused me a full refund so now have stole my money. Absolute disgrace. Customer service is a disgrace… Read Full Review

Tanyakarayel's Response to Rach42's Review

Written on: 26/06/2020

I agree. I purchase a camping holiday. There only available is in midweek of September. They have no dates for August are July. Only mid-September. I explain it will be difficult to take my son out of school. I ask for a refund their response was that I have redeemed the voucher, how can I redeem vouchers when bo dates were booked. I am now struggling to get my £135. Pls, do not purchase any kind of holiday break that is subject to availability on voucher.

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★☆☆☆☆

“If I could give Zero Stars I would”

Written on: 11/05/2020 by brianhalstead (1 review written)

If I could give Zero Stars I would. I placed two orders for wine, due for delivery 17th April, not received. When chased I got standard emails stating very little and talking about Wowcher credits - I don't want a credit I want my money back. I was told that, according to their Terms & Conditions, the refund would need to come from the merchant who didn't deliver the goods. I don't even know who the merchant is!! As far as I'm concerned Wowcher took my money so they are responsible for… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 01/05/2020 by Dickson721 (1 review written)

SHOKING CUSTOMER Service Complained about waiting over a month for delivery and emailing the company 7 day ago and 3 days ago to be told no company works weekends and if not happy contact my MP.. Do not buy from them… Read Full Review

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★☆☆☆☆

“Terrible! ”

Written on: 26/02/2020 by jademariecherry (1 review written)

Awful experience. Purchased a wowcher that I wasn't sure about because it stated throughout the website the cost of it could be "redeemed against anything on the wowcher site" however just over a month later I applied for the credit to use on a different wowcher to only be given 50% back. After emailing customer service I discovered that this was there very well hidden policy. I emailed them stating I would like a full refund as this was not stated clearly anywhere on the website and I was… Read Full Review

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★☆☆☆☆

“Would not recommend. Terribly unprofessional. ”

Written on: 13/02/2020 by Simona.Fratila (1 review written)

Worst experience ever. Do not use wowcher.co.uk. I have received an experience voucher for my birthday, from a friend. Because I could not attend the experience and wowcher would not give you the money, I’ve agreed for the credit on my wowcher wallet, so I can redeem it against something else. I have created an account specifically for this. Fast forwards a couple of months, I have placed an order - had to use up the credit as wowcher would not give you the money back, only wowcher credit in… Read Full Review

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★☆☆☆☆

“Unprofessional Company ”

Written on: 08/01/2020 by 08notnow (0 reviews written)

I ordered a divan bed set via woucher. I received an email confirming delivery date, took time off work and yet no bed!!! Tried contacting woucher, but their chat lines were unavailable and there is no contact number. Tried calling italiafurniture, and was constantly disconnected their end. Still no bed, no TRUE contact details, no customer support from woucher or italia .... but they took my money very quickly. Don't ever order from this company as you WILL BE disappointed… Read Full Review

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★☆☆☆☆

“Woeful customer service. Awful experience. Buyer beware! ”

Written on: 06/01/2020 by Mrsc12345 (1 review written)

Purchased Santa present - stated delivery by Xmas. 6th Jan - Still haven’t received goods. However, they managed to take the money of my account before Christmas.  Zero response from merchant and standard, generic, one size fits all, couldn’t give a hoot email from wowcher. Will never use again. Absolute Massive letdown!… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 02/08/2019

Disgusting let down again sold two expired vouchers… Read Full Review

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★☆☆☆☆

“BE WARNED ”

Written on: 10/06/2019 by Hockeycricket (1 review written)

What a disgrace my experience has been with Wowcher. I received an offer from them for £5 off my next order, so collected my offer and went to buy something. Bought some goods, only to find out they had not taken the discount off (which states on order it's been applied) when I emailed to tell them was just told sorry it's not been taken off, that was it. Then emailed back and said not acceptable cancel the order, was then told you can't cancel but dont worry it's been taken off, checked bank… Read Full Review

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★☆☆☆☆

“Buyer be ware”

Written on: 04/05/2019 by Kennypw (1 review written)

Don’t let your vouchers run out, even by a day, because you’ll get nothing except a curt email telling they told you so. Look elsewhere… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 10/02/2019 by Yaritzai143 (1 review written)

Had good reason to request a refund for service not supplied in reasonable time. Although I eventually got a refund it was difficult and time consuming. Have found their competitors to be far more helpful!… Read Full Review

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★☆☆☆☆

“Ordered and paid for a item not received wowcher...”

Written on: 29/12/2018 by Colinhiggins123 (1 review written)

Parcel was ordered in November paid for Still not received anything only to be told by the couriers it’s not their responsibility go back to wowcher Wowcher simply ignore me after keeping me waiting for 2hours everyday I have requested my money back from them as they choose who is delivering it not me but charge me for delivery as well I have done all their procedure has requested only to be told the same thing take it up with heremes the courier Who in turn simply state it’s wowcher a… Read Full Review

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★☆☆☆☆

“Code had expired before I bought it”

Written on: 03/11/2018 by SuBro (1 review written)

Purchased an item. Money taken immediately. Code sent but couldn’t be redeemed because it had expired the day before I bought it. Have to wait 48 hours for a reply from Wowcher. Wouldn’t use them again… Read Full Review

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★☆☆☆☆

“No Refund”

Written on: 13/04/2018 by CatLady2018 (1 review written)

I returned an item six weeks ago & I am still waiting for the refund. I have sent proof twice & keep getting fobbed off with awful customer service. I would STRONGLY recommend that you research the product & the price before committing a penny to this site. I am appalled with their approach & pretty disgusted with their communications. Never again!!… Read Full Review

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★☆☆☆☆

“Lies”

Written on: 12/04/2018 by Willies123 (1 review written)

Wowcher pretend to sell you an item at such a high percentage discount which influence the buyer to immediately click the ‘buy’ button when they are actually paying the normal price... I just bought a vacuum cleaner reduced from £149 to just £24 which seemed to be an amazing deal and bought it immediately; only later I did some research and found I could have bought this item for same amount without the hassle of redeeming the item, waiting approximately 10 days for delivery if it ever… Read Full Review

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★☆☆☆☆

“mystery holiday voucher”

Written on: 05/03/2018 by ronasmith (1 review written)

I bought 2 of these for Christmas but it has been a joke. given Milan as a destination, the hotel is not even in city centre. had to pay £30 more for an afternoon flight - return flight is at 10.55 am so we will only end up having one day in Milan due to return flight time. We asked if we could have Portugal instead but was told no. lack of communication for 3 weeks after draw meant we could not get out money back. flights could have been booked cheaper online and a better hotel for less… Read Full Review

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★☆☆☆☆

“The worst decision I have ever made was to book a...”

Written on: 22/01/2018 by teganseiv (1 review written)

The worst decision I have ever made was to book a mystery holiday through wowcher. The destination was meant to chosen by a draw and the holiday being booked through weekender breaks. I bought 2 vouchers on the 1st of January, with the draw taking place on the 2nd of January. I was not contacted at all by weekender breaks until the 22nd of January. Instantly I regretted my booking as this voucher was complete false advertising!!! Our destination (Milan) was not drawn, it was just the cheapest… Read Full Review

Ronasmith's Response to teganseiv's Review

Written on: 05/03/2018

same happened to me - its a joke!!

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