Probably the worst service I've received from a company in over 50 years. Easy to purchase wowchers, but redemption dire due to problems with wowcher systems - it took 4 days to sort themselves out after complaints. Goods weren't dispatched and the vendor failed to respond to emails. Customer service at wowcher is via whatsapp and it takes them at least 24 hours to respond. Eventually, after 4 weeks, I've finally received a refund. Don't believe them when they say they give a full refund, they don't. They retained about 10% of each transaction AND failed to refund the delivery costs that I'd paid. They also continue to advertise the vendor's goods.  WOWCHER! Avoid them at all costs!

Never buy from Wowcher there customer service is non-existent, they take over a day to respond on Whats App and when they do they refuse to compromise on a customer issue they have zero back up they have wasted a weeks’ worth of calls & emails between us and the Alexandra house hotel in Swindon. This whole saga has left us out of pocket by £220 and caused my wife undue stress at a time when this is very unnecessary. I urge anyone to think twice before parting with money to Wowcher.

I find using WhatsApp as a means of contact is unprofessional and time consuming. Being asked the same information numerous times as they are too lazy or heaven forbid thick?! Also attitude could be improved upon. Trying to find a Working Email address for the was nigh impossible, took me a day of searching. Cancelled my order within 24hrs last weekend and still not had 1 of the items refunded to my bank account It just happy to be the most expensive item. Oh they try to refund to your 'Wowcher Wallet and also pay a monthly fee If you use Wowcher Voucher This is now Thursday I got an email this afternoon saying they are refunding last item but will take yet another 5 days. Oh almost forgot to mention the Promotional Email Deluge that hits your Mailbox I asked them to Close the account and Stop email bombardment. I did not subscribe to this. I would have liked to know Clearly all about how they operate. LPG

Its a sham you will not get what you ordered and get told its your fault. Go anywhere else. If a deal is too good to be true it is

I ordered hotel pillows from wowcher they never arrived so i got intouch they replied by telling me they had a long line of obviosly complaints if people get treated how i was they evetually got back to me sending me a voucher but because i didnt look at it straight away i mean a matter of days it expired they have been rude and wont help me just telling me my voucher as expired avoid this company like the plague thankyou

Bought a bed from them and whilst putting the headboard on the top of the base that I was kneeling on caved in which shudnt have happened as i weigh next to nothing so won’t be buying anything else from them

Absolutely the worst site I've had dealt with. I can't believe this site is aloud / legal. Sham Artists! Fake! Diabolical!

Dealt with Wowcher a few times now, tbf thought I was just unlucky….. First product, a watch at £299 never turned up had to wait 6 weeks for refund Second product, a hair curler, cheap quality with no instructions Third product a mini break…. Hotel under repair and we had the dirty shabby end but ok Forth product a robot hoover again poor quality with no instructions….. Fifth and final product was another mini break to Poland 4 nights £169 pp then connected to “PRIME” holidays told flight out arrives in Poland at 11pm (one night gone) then flight home 5am so leaving hotel at 2am??? BUT……… IF YOU PAY £79pp you can fly at better times? No luggage or transfers, that’s also extra Then arrived in Poland got £25 taxi from airport to Hotel and …………. It was closed and had been for over 12 months since the Ukrainian war started and was full of refugees….who were really helpful to us the numbers left on the door we’re not working so left in limbo. We walked for 2/3 hours to find an apartment from booking website at one of the person’s apartments . Complained to PRIME the following morning and it became a nightmare…..took 8 weeks to get our expenses back with no apologies or compensation. So Wowcher is not brilliant but their 3rd Party dealers are rubbish …..avoid PRIME AT ALL COST…

I would warn anyone to be careful about this company. First: They either hide or make hard to notice add-ons for items. For example: I ordered something that cost £19.99. That was the price. But then I found they'd charged me for monthly subscription to their 'VIP' service. So I had to cancel that via PayPal from recurring every single month. I also discovered, when I tried to redeem my voucher, that delivery would cost an additional £6.99. Why hide that? Second: I was irritated enough to decide I wanted to cancel the whole thing - only to find you can't cancel on their web site. So I looked at the refunds info: unless you agree merely to a credit voucher, which obliges you to use their site again, you are stuck. There's no online form, there's no email, there's no phone number to request a refund. So how CAN you request a refund? You can only do so by contacting them via WhatsApp! I've never heard of any company doing that. What if you don't have a smart phone? What if you don't know about apps? You're stuck. Avoid this company. Until it has a transparent and inclusive process for refunds and complaints, it's not fit for purpose.

On 24 February Wowcher took payment for some plants. They have not been sent. Told email site I used to contact them about this was closed. Have written to customer services in Derby. Of course no reply. All I want is to be sent the plants I ordered.

I was curious and done a mystery Wowcher deal for £9.99 which actually cost more including p+p hoping to get a fantastic surprise, well I was surprised because I got a small wireless speaker, what a load of rubbish and will never to it again very disappointed to say the least

Booked a holiday and got sham ignored by wowcher and holiday company so have no holiday and no money back. Neither wowcher or the holiday company will speak to us so we are out of pocket and having to contact trading standards to get them involved to help. Once wowcher have taken your money they are unwilling to help and are well aware the companies are sham artists

I receive several emails from you on a daily basis. I’ve been clicking unsubscribe but still get them. I’ve blocked your emails but they still come through. I’ve reported you as spam but still nothing!!! Please my email box is almost full and I just want you TO STOP EMAILING ME!!!!!!! Not too much to ask is it?

Took my money then told me I was temporarily banned, so I could go no further with my purchase. I complained on WhatsApp, and was automatically told Id receive a response in 24 hours, I'm at 36 hours now with no reply. Not happy. Ha, phone contact number - not a chance. Do not be taken in with the beautiful, advertising pictures!

Customer services told me that they had credited my wowcher wallet to put towards another purchase, but as I never ever wish to purchase any other product from this terrible company I need a refund to my credit card. I've sent several text to customer services without reply.

Do not buy from these people total sham artists you will not get your money refunded or goods take note of all the other buyers complaints YOU WILL NOT GET YOUR MONEY BACK. If you pay by credit card you will definitely NOT get your money back Do not buy from these people

Wowcher atrocious appalling pathetic. The worst customer service received by a retail business. At nearly 64 i have done thousands of transactions. Nothing prepared me for trauma of dealing with wowcher. Charged me 9 times for a single item. Despite umpteen formal legal messages to wowcher i yet to receive a meaningful response. 4 emails to ceo unanswered. No response. Is a response. Have now reported wowcher to trading standards and financial ombudsman. Please avoid wowcher and the many companies connected to them. Google wowcher and look at multiple review sites. You've been warned

The company doesn't have a customer service number. Only whatsapp is there to raise the queries. After several messages on whatsapp, finally someone closed my issue (without resolution) saying that I talked to him/her. My understanding is that this was done by the dump chat robot.

Very misleading posts echoed by many others, posts are misleading making you think your having a good deal when infact your being sold a voucher to use on over inflated priced goods.

Take notice of all the terrible reviews about this company. I wish I had read them before ordering from Wowcher. Total sham and you will lose your money.