Wowcher Reviews - www.wowcher.co.uk

★★★☆☆
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Latest Reviews

★☆☆☆☆

“DO NOT BUY WOWCHER!”

Written on: 09/04/2021

This company isn't to be trusted, my wife bought vouchers to use on a hotel stay just before the pandemic but unfortunately lockdown happened and they weren't able to go to the hotel. The hotel agreed to confirm to Wowcher that the stay wasn't possible but Wowcher then said it wouldn't refund the money only store the credit in the way of vouchers to be used on something else. . .but with a time limit! And surprise surprise there were no other stays as there were lockdowns and tiers stopping… Read Full Review

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★☆☆☆☆

“Shocking Customer Service ”

Written on: 21/01/2021 by Lukas446 (1 review written)

I have always bought things from Wowcher over the years and the Customer Service used to be fantastic. I have had some credit in my account recently in which I wanted to use for a hotel or restaurant voucher, however I noticed that they have taken credit away from my account. I sent them a WhatsApp message to ask why this has happened to which they said that it has expired and they can no longer re apply due to their new “terms”. They had not sent me any email me advising of these new terms… Read Full Review

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★☆☆☆☆

“I have started a legal action against them. Never...”

Written on: 02/12/2020 by DrJack1 (1 review written)

I have started a legal action against them. Never Shop Here. You Have Been Warned… Read Full Review

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★☆☆☆☆

“I attempted to buy a product from seller ! i was put...”

Written on: 04/11/2020 by Burlesss (1 review written)

I attempted to buy a product from seller ! i was put to wowcher and transacted my payment through paypal. now all starts wowcher take my paypal payment the following day i get emails talking of reedeeming " vouchers " i attempt to contact them given complete runaround finally get gist is this so-called company take money for goods they do not have. i then get to a messaging service telling them i want full refund after more passing me from one fictional department to another they tell me… Read Full Review

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★☆☆☆☆

“WASTE OF TIME”

Written on: 29/10/2020 by Maryjanex235 (1 review written)

I purchased a bed through Wowcher which… I purchased a bed through Wowcher which was a pile of rubbish the company was called Durest Beds in Shrewsbury. I complained to Wowcher and was just told to get in contact with the supplier of the bed. I did this and they don't want to know, the were very rude on the phone and in not so many words said hard luck. The advert stated the mattress was going to be 26cm memory foam when in fact the memory foam is only 1inch thick. Wowcher say the vet… Read Full Review

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★☆☆☆☆

“wowcher what a joke”

Written on: 23/10/2020 by Gcgleave (1 review written)

I would not recommend purchasing from wowcher. The company's they associate with are very incompetent. First they can't send the correct item, then trying to get them to respond to an email. Well what a joke! I still haven't had this issue resolved and to top it of had to spend out more money and purchase the correct bed size I needed. The buyer empire company they use is a joke!!!… Read Full Review

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★☆☆☆☆

“Take your business elsewhere in my opinion ”

Written on: 10/09/2020 by Robster8923 (1 review written)

Now this is a really interesting experience. I purchased a set of four Moroccan garden lights at a cost of £68 (£8 post and packaging). The picture looked amazing of the lights. When I received the items some five weeks later. The bulbs were smaller than my small finger nail. The items were not suitable for my garden. I sent the items back and requested a refund which should be £60as it cost a further £8 to return them. I have dealt with four separate people deciding whether I should get… Read Full Review

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★☆☆☆☆

“I would give zero stars if possible”

Written on: 28/08/2020 by dougiemcg (1 review written)

I would give zero stars if possible. I received items which were nothing like what had been advertised and returned then to the vendor. The company apologised and informed me that Wowcher would refund me. They chose to reimburse me with Wowcher credit. It is my right by law to a full cash refund. I have told them this over the course of over a dozen emails and messages through their messaging service. This has taken weeks upon weeks and I still have no refund. I have never dealt with a more… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 27/08/2020 by MacKenziebq1954 (1 review written)

Really bad customer and can't get the order right We ordered a black item which come in 2 boxes. They sent out 1 box in black and one in gray. Even though the colour is on the outside of the box. Tried to ring and was told no one meaning the phone due to covid. So tried live chat only to be told that they cant help and we need to contact customer services by email as this is the only way to make contact. I did this to get an auto reply saying they will reply in 48 hours. They replied with a… Read Full Review

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★☆☆☆☆

“Do not buy”

Written on: 21/08/2020 by Tmooney12345 (1 review written)

Don’t buy from Wowcher I have been trying to get my money back from 28th off July. I have been battling threw email to get my money Back. I emailed saying could I get a refund they emailed back saying they would give Wowcher wallet credit. I emailed back saying no thanks full refund please. As we have up to 15 days to claim a cash refund. Then I get another email saying if a accept the credit they will give me £10 extra credit I said no thanks full refund. So I got another email offering me… Read Full Review

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★☆☆☆☆

“Broken item. Customer service difficult to deal with”

Written on: 03/07/2020 by nicolafox (1 review written)

Happy to take money, item arrived broken. Taken 3 days so far for them to sort out and still no nearer… Read Full Review

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★☆☆☆☆

“I purchase a Clamping holiday with Oakland Lodge who...”

Written on: 26/06/2020 by tanyakarayel (1 review written)

I purchase a Clamping holiday with Oakland Lodge who only have availability in Mid September. I was booking for July and August they had no vacancy so explain the inconvenience of taking my son out of school knowing he already lost 4 months due to virus. I then got in touch with wowcher customers service they are the worst. They claimed I redeem the code even though there is no confirmed booking. It's been almost 14 days of stress and not much communication. With voucher customers service… Read Full Review

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★☆☆☆☆

“Never received item”

Written on: 29/05/2020 by Thooper257 (1 review written)

Ordered case of wine 28/3/20. Delivery 7-10 days. Never arrived. 5/5/20 got message that delayed due to shipping problems. Then informed case delivered 30/4/20! But it wasn’t. Company sent me proof of tracking reference. This reference was for delivery on that date to an address I. Luxembourg, not the UK! Told the company who said they would chase up logistics company. Was then told the item was “held up” at UK customs, but would be delivered within a few days. Never arrived. So as of… Read Full Review

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★☆☆☆☆

“My spa was cancelled due to a health pandemic. Hotel...”

Written on: 24/05/2020 by Rach42 (1 review written)

My spa was cancelled due to a health pandemic. Hotel cancelled the break which wowcher are aware of. Wowcher will not refund my money and has kept it in a wowcher wallet despite me not wanting to buy from there. They have refused me a full refund so now have stole my money. Absolute disgrace. Customer service is a disgrace… Read Full Review

Tanyakarayel's Response to Rach42's Review

Written on: 26/06/2020

I agree. I purchase a camping holiday. There only available is in midweek of September. They have no dates for August are July. Only mid-September. I explain it will be difficult to take my son out of school. I ask for a refund their response was that I have redeemed the voucher, how can I redeem vouchers when bo dates were booked. I am now struggling to get my £135. Pls, do not purchase any kind of holiday break that is subject to availability on voucher.

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★☆☆☆☆

“If I could give Zero Stars I would”

Written on: 11/05/2020 by brianhalstead (1 review written)

If I could give Zero Stars I would. I placed two orders for wine, due for delivery 17th April, not received. When chased I got standard emails stating very little and talking about Wowcher credits - I don't want a credit I want my money back. I was told that, according to their Terms & Conditions, the refund would need to come from the merchant who didn't deliver the goods. I don't even know who the merchant is!! As far as I'm concerned Wowcher took my money so they are responsible for… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 01/05/2020 by Dickson721 (1 review written)

SHOKING CUSTOMER Service Complained about waiting over a month for delivery and emailing the company 7 day ago and 3 days ago to be told no company works weekends and if not happy contact my MP.. Do not buy from them… Read Full Review

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★☆☆☆☆

“Terrible! ”

Written on: 26/02/2020 by jademariecherry (1 review written)

Awful experience. Purchased a wowcher that I wasn't sure about because it stated throughout the website the cost of it could be "redeemed against anything on the wowcher site" however just over a month later I applied for the credit to use on a different wowcher to only be given 50% back. After emailing customer service I discovered that this was there very well hidden policy. I emailed them stating I would like a full refund as this was not stated clearly anywhere on the website and I was… Read Full Review

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★☆☆☆☆

“Would not recommend. Terribly unprofessional. ”

Written on: 13/02/2020 by Simona.Fratila (1 review written)

Worst experience ever. Do not use wowcher.co.uk. I have received an experience voucher for my birthday, from a friend. Because I could not attend the experience and wowcher would not give you the money, I’ve agreed for the credit on my wowcher wallet, so I can redeem it against something else. I have created an account specifically for this. Fast forwards a couple of months, I have placed an order - had to use up the credit as wowcher would not give you the money back, only wowcher credit in… Read Full Review

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★☆☆☆☆

“Unprofessional Company ”

Written on: 08/01/2020 by 08notnow (0 reviews written)

I ordered a divan bed set via woucher. I received an email confirming delivery date, took time off work and yet no bed!!! Tried contacting woucher, but their chat lines were unavailable and there is no contact number. Tried calling italiafurniture, and was constantly disconnected their end. Still no bed, no TRUE contact details, no customer support from woucher or italia .... but they took my money very quickly. Don't ever order from this company as you WILL BE disappointed… Read Full Review

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★☆☆☆☆

“Woeful customer service. Awful experience. Buyer beware! ”

Written on: 06/01/2020 by Mrsc12345 (1 review written)

Purchased Santa present - stated delivery by Xmas. 6th Jan - Still haven’t received goods. However, they managed to take the money of my account before Christmas.  Zero response from merchant and standard, generic, one size fits all, couldn’t give a hoot email from wowcher. Will never use again. Absolute Massive letdown!… Read Full Review

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