Wowcher www.wowcher.co.uk

Wowcher www.wowcher.co.uk
★★★☆☆
2.6
44.0% of users recommend this
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Latest Reviews

“Appalling service - and no full refund!”

★☆☆☆☆

written by JGR1 on 02/09/2023

Probably the worst service I've received from a company in over 50 years. Easy to purchase wowchers, but redemption dire due to problems with wowcher systems - it took 4 days to sort themselves out after complaints. Goods weren't dispatched and the vendor failed to respond to emails. Customer service at wowcher is via whatsapp and it takes them at least 24 hours to respond. Eventually, after 4 weeks, I've finally received a refund. Don't believe them when they say they give a full refund, they don't. They retained about 10% of each transaction AND failed to refund the delivery costs that I'd paid. They also continue to advertise the vendor's goods.  WOWCHER! Avoid them at all costs!

Was this review helpful? 0 0

“Spent your money elsewhere”

★☆☆☆☆

written by Steve_Hungerford on 26/08/2023

Never buy from Wowcher there customer service is non-existent, they take over a day to respond on Whats App and when they do they refuse to compromise on a customer issue they have zero back up they have wasted a weeks’ worth of calls & emails between us and the Alexandra house hotel in Swindon. This whole saga has left us out of pocket by £220 and caused my wife undue stress at a time when this is very unnecessary. I urge anyone to think twice before parting with money to Wowcher.

Was this review helpful? 1 0

“Refund policy a joke ”

★☆☆☆☆

written by Sopdoff on 03/08/2023

I find using WhatsApp as a means of contact is unprofessional and time consuming. Being asked the same information numerous times as they are too lazy or heaven forbid thick?! Also attitude could be improved upon. Trying to find a Working Email address for the was nigh impossible, took me a day of searching. Cancelled my order within 24hrs last weekend and still not had 1 of the items refunded to my bank account It just happy to be the most expensive item. Oh they try to refund to your 'Wowcher Wallet and also pay a monthly fee If you use Wowcher Voucher This is now Thursday I got an email this afternoon saying they are refunding last item but will take yet another 5 days. Oh almost forgot to mention the Promotional Email Deluge that hits your Mailbox I asked them to Close the account and Stop email bombardment. I did not subscribe to this. I would have liked to know Clearly all about how they operate. LPG

Was this review helpful? 0 0

“DELETE this app”

★☆☆☆☆

written by Actionp1011 on 02/06/2023

Its a sham you will not get what you ordered and get told its your fault. Go anywhere else. If a deal is too good to be true it is

Was this review helpful? 1 0

“No refund”

★☆☆☆☆

written by ReedJenkins499 on 20/05/2023

I ordered hotel pillows from wowcher they never arrived so i got intouch they replied by telling me they had a long line of obviosly complaints if people get treated how i was they evetually got back to me sending me a voucher but because i didnt look at it straight away i mean a matter of days it expired they have been rude and wont help me just telling me my voucher as expired avoid this company like the plague thankyou

Was this review helpful? 2 0

“Bed ”

★★☆☆☆

written by on 12/05/2023

Bought a bed from them and whilst putting the headboard on the top of the base that I was kneeling on caved in which shudnt have happened as i weigh next to nothing so won’t be buying anything else from them

Was this review helpful? 1 1

“AVOID! ”

★☆☆☆☆

written by Betty54 on 05/05/2023

Absolutely the worst site I've had dealt with. I can't believe this site is aloud / legal. Sham Artists! Fake! Diabolical!

Was this review helpful? 2 0

“3rd Parties ”

★★★☆☆

written by Janvdevon on 23/04/2023

Dealt with Wowcher a few times now, tbf thought I was just unlucky….. First product, a watch at £299 never turned up had to wait 6 weeks for refund Second product, a hair curler, cheap quality with no instructions Third product a mini break…. Hotel under repair and we had the dirty shabby end but ok Forth product a robot hoover again poor quality with no instructions….. Fifth and final product was another mini break to Poland 4 nights £169 pp then connected to “PRIME” holidays told flight out arrives in Poland at 11pm (one night gone) then flight home 5am so leaving hotel at 2am??? BUT……… IF YOU PAY £79pp you can fly at better times? No luggage or transfers, that’s also extra Then arrived in Poland got £25 taxi from airport to Hotel and …………. It was closed and had been for over 12 months since the Ukrainian war started and was full of refugees….who were really helpful to us the numbers left on the door we’re not working so left in limbo. We walked for 2/3 hours to find an apartment from booking website at one of the person’s apartments . Complained to PRIME the following morning and it became a nightmare…..took 8 weeks to get our expenses back with no apologies or compensation. So Wowcher is not brilliant but their 3rd Party dealers are rubbish …..avoid PRIME AT ALL COST…

Was this review helpful? 1 0

“ Untrustworthy Company”

★☆☆☆☆

written by ps21 on 14/04/2023

I would warn anyone to be careful about this company. First: They either hide or make hard to notice add-ons for items. For example: I ordered something that cost £19.99. That was the price. But then I found they'd charged me for monthly subscription to their 'VIP' service. So I had to cancel that via PayPal from recurring every single month. I also discovered, when I tried to redeem my voucher, that delivery would cost an additional £6.99. Why hide that? Second: I was irritated enough to decide I wanted to cancel the whole thing - only to find you can't cancel on their web site. So I looked at the refunds info: unless you agree merely to a credit voucher, which obliges you to use their site again, you are stuck. There's no online form, there's no email, there's no phone number to request a refund. So how CAN you request a refund? You can only do so by contacting them via WhatsApp! I've never heard of any company doing that. What if you don't have a smart phone? What if you don't know about apps? You're stuck. Avoid this company. Until it has a transparent and inclusive process for refunds and complaints, it's not fit for purpose.

Was this review helpful? 6 0

“Non delivery of order”

★☆☆☆☆

written by on 31/03/2023

On 24 February Wowcher took payment for some plants. They have not been sent. Told email site I used to contact them about this was closed. Have written to customer services in Derby. Of course no reply. All I want is to be sent the plants I ordered.

Was this review helpful? 5 1

“Wowcher mystery deal”

★☆☆☆☆

written by Smollypin on 29/03/2023

I was curious and done a mystery Wowcher deal for £9.99 which actually cost more including p+p hoping to get a fantastic surprise, well I was surprised because I got a small wireless speaker, what a load of rubbish and will never to it again very disappointed to say the least

Was this review helpful? 5 0

“Sham!!!!!”

★☆☆☆☆

written by AdisonLyon on 18/03/2023

Booked a holiday and got sham ignored by wowcher and holiday company so have no holiday and no money back. Neither wowcher or the holiday company will speak to us so we are out of pocket and having to contact trading standards to get them involved to help. Once wowcher have taken your money they are unwilling to help and are well aware the companies are sham artists

Was this review helpful? 5 0

“What can I do to stop receiving your emails? ”

★☆☆☆☆

written by Jes2233 on 15/03/2023

I receive several emails from you on a daily basis. I’ve been clicking unsubscribe but still get them. I’ve blocked your emails but they still come through. I’ve reported you as spam but still nothing!!! Please my email box is almost full and I just want you TO STOP EMAILING ME!!!!!!! Not too much to ask is it?

Was this review helpful? 3 0

“Disgraceful!”

★☆☆☆☆

written by MissMod on 14/03/2023

Took my money then told me I was temporarily banned, so I could go no further with my purchase. I complained on WhatsApp, and was automatically told Id receive a response in 24 hours, I'm at 36 hours now with no reply. Not happy. Ha, phone contact number - not a chance. Do not be taken in with the beautiful, advertising pictures!

Missmod's Response to MissMod's Review

Written on: 15/03/2023

This issue has now been resolved

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Was this review helpful? 4 0

“I just want my money back”

★☆☆☆☆

written by AP111 on 26/02/2023

Customer services told me that they had credited my wowcher wallet to put towards another purchase, but as I never ever wish to purchase any other product from this terrible company I need a refund to my credit card. I've sent several text to customer services without reply.

Was this review helpful? 3 0

“Sham”

★☆☆☆☆

written by 322Daniels on 15/02/2023

Do not buy from these people total sham artists you will not get your money refunded or goods take note of all the other buyers complaints YOU WILL NOT GET YOUR MONEY BACK. If you pay by credit card you will definitely NOT get your money back Do not buy from these people

Was this review helpful? 2 0

“PEOPLE WITH ZERO CUSTOMER SERVICE”

★☆☆☆☆

written by RayBroussard1965 on 12/02/2023

Wowcher atrocious appalling pathetic. The worst customer service received by a retail business. At nearly 64 i have done thousands of transactions. Nothing prepared me for trauma of dealing with wowcher. Charged me 9 times for a single item. Despite umpteen formal legal messages to wowcher i yet to receive a meaningful response. 4 emails to ceo unanswered. No response. Is a response. Have now reported wowcher to trading standards and financial ombudsman. Please avoid wowcher and the many companies connected to them. Google wowcher and look at multiple review sites. You've been warned

Was this review helpful? 6 0

“Avoid Wowcher like Covid”

★☆☆☆☆

written by yashkul on 09/02/2023

The company doesn't have a customer service number. Only whatsapp is there to raise the queries. After several messages on whatsapp, finally someone closed my issue (without resolution) saying that I talked to him/her. My understanding is that this was done by the dump chat robot.

Was this review helpful? 3 0

“Misleading and inflated prices”

★☆☆☆☆

written by JayPT on 08/02/2023

Very misleading posts echoed by many others, posts are misleading making you think your having a good deal when infact your being sold a voucher to use on over inflated priced goods.

Was this review helpful? 3 0

“Took money but didn't deliver and now won't answer...”

★☆☆☆☆

written by Keithw64 on 01/02/2023

Take notice of all the terrible reviews about this company. I wish I had read them before ordering from Wowcher. Total sham and you will lose your money.

Bnaylor0's Response to Keithw64's Review

Written on: 21/02/2023

They need to be shut down

Reply to this comment
Was this review helpful? 6 0

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Asked by Gmoore123 on 20th February 2023 Report this content
Failed delivery for over 1 month, numerous emails to wowcher and durest beds, no further forward. Wowcher are fronting a wrong company who take your money and do not deliver

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Asked by kyabailie on 29th April 2018 Report this content
So I redemmed an item to then realise it doesn't delivery to where I am. What's happens now?

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Asked by BFee on 13th September 2017 Report this content
My order is for a Boiler service.I;ve tried to redeem this service approx 4 times now. Phone them quite regular, a lady says she will ring back, but never does.how do i go about getting my money back?.It's been about 6 months now, wowcher runs out on 02 Oct 2017, so thiers not long left. Regards,

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Answers (2)
Report this content kroome Written on: 15/09/2017
removed my account after wowcher refused to help us or refund money, sided with merchant who still have our money and our goods. disgraceful behaviour
Report this content slartibartfasts Written on: 18/09/2017
The only way you can get Wowcher to honour their obligations is to either name and shame them on their Facebook page which eventually got them to respond to my emails and attempts to get them to respond to my correspondence. You can also take out a county court case against them using the Governments moneyclaim online service for breach of contract. Sadly their customer service approach is the worst I have ever seen so you may want to think about the moneyclaim route.
Asked by Courtteneyyy on 29th September 2016 Report this content
I bought an online course through Wowcher and the money has been taken from my account. I got the email confirmation and codes to access my course on that website but it said I will get my login details within 48 hours and have not. It says to email the website so I did but still no reply. Also emailed Wowcher and no reply from them either. Is anyone else experiencing this? 

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Answers (2)
Report this content JRH1 Written on: 30/09/2016
Just like the answers below, these people are best avoided, their service is rubbish and they span out your dispute so it goes past the threshold for refund etc. They never actually address your point in your emails. I eventually got refunded by the people that wowcher were selling for but only after threatening them with court action and sending debt collectors. They really are a bunch of pirates.
Report this content slartibartfasts Written on: 02/10/2016
The only way you will get them to respond is to send a query through their Facebook site. The are unfortunately totally disinterested but they do respond to Facebook queries.
Asked by rushden on 8th November 2015 Report this content
Bought a canvas at the very last minute but I couldn't redeem in time as my computer went down, tried to redeem the following morning but was unable to as the product was no longer available. Have I lost the payment?

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Answers (2)
Report this content Shahman1 Written on: 09/11/2015
You will need to contact wowcher. They may redeem your voucher for another product. But dont expect a great service or great product...
Report this content slartibartfasts Written on: 10/11/2015
Shahman1 is quite right you can contact their customer non service department who will take there time to answer your email and will offer you a non service. You would have to work quite hard to find a more poorly run company.
Asked by Gemmalou84 on 28th October 2015 Report this content
I purchased a tablet via Wowcher for my daughter but have not received any form of confirmation even though the money has been debited from my account. Does anyone know how long this would normally take? I have not used Wowcher before.

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Answers (2)
Report this content LSK79 Written on: 28/10/2015
Hi im hoping i can help you- i had the same ordeal with wowcher in sept i ordered a hooverboard for £200, and 5 weeks later i was still waiting for a delivery- each time i called i was told the same thing. So i suggest you call and speak with someone- you will have to hold for approx 1 hour also check you 'account' on the wowcher page to see if anything is showing in there. But act fast as if the wowcher code ends or the deal expires wowcher will say they cannot do anything, and keep you money. For piece of mind next time use groupon. Thanks
Report this content Ken2pac Written on: 28/10/2015
Hello, Some products take longer depending on the Merchant, on the product advert page, it should state how long it would take. It can take up to 21 working days. If you have an account, log in and go to FAQs section there are a whole lots of information there that would be useful to you and also, if the product is from WOWCHER, in my account section, you would find my WOWCHER. It give you a list of all items or products purchased. Thanks
Asked by barbarabackers on 4th October 2015 Report this content
I have never used Woucher before and just wonder if anyone can give me more information. I have seen a Woucher offer for German a Christmas Market trip. The offer appears very good but I'm thinking if its too good to be true then it usually is. Am I being over cautious or are the offers as good as they appear?

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Answers (1)
Report this content tellboy Written on: 05/10/2015
Trips often appear too good to be true but these are value. Just read the small print about airport transfers and flight times to be sure that you are not left with finding your own way to/from hotels nor in the middle of the night. Have a good trip.
Asked by 233816kjf on 4th October 2015 Report this content
I have just bought an accredited nail course for £19 which you do online from Wowcher. They sent me the code but when I've tried to use it on the course website it says the code isn't valid. Has anyone else experienced this?

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Answers (1)
Report this content tellboy Written on: 05/10/2015
This sometimes happens if you have tried to redeem your voucher too early. Often the redemption time is from 3pm the next business day after the issue of the voucher. Another reason often turns out that the suppliers have not set up their website correctly. A simple email to customer care at Wowcher should do the trick but be prepared to wait for their answer as I have often waited as much as four days. Hope this helps and don't worry your voucher will be redeemed.
Asked by jackie123909 on 12th September 2014 Report this content
I ordered glitter eye pencils on a buy it now. That was a month ago, money was taken but haven't received the product. What should I do?

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Answers (5)
Report this content LadyVal16 Written on: 15/09/2014
I gave them a bad review when my order did not arrive and they would not answer my emails. They then responded to my review and gave me a refund.
Report this content Haylesbury Written on: 15/09/2014
Best thing is to mail them with subject 'review site'. They do not care about their customers except if they give a bad review, so you need to have that title and then they will read your mail. Good luck! Also, such a shame - the site is a great concept, but customer service let's it down. I stopped using them after being a regular customer for exactly this issue!
Report this content gemzee Written on: 15/09/2014
Hi, I too gave a bad review on here about a faulty child's electronic ride on car that I bought for my little girls birthday and they responded and gave me the full £100 refund! Good luck x
Report this content Kizzyb Written on: 15/09/2014
I had the same problem with them , they never seem to know what is happening with the order and they never reply to emails it took weeks before I received the order after which they said it was broken in transit ,, the customer service is appalling. You just have to keep bombarding them atleast that's what I did but it's very frustrating .
Report this content TopLaLa Written on: 15/09/2014
Have you been in contact with them? I've only ever had one problem but they were really helpful. If you have and they haven't helped, contact trading standards. They'll tell you exactly what to do.
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Asked by JadeXxxx on 9th May 2014 Report this content
I ordered Rasberry Ketone off wowcher around two weeks ago and they still haven't come. What should I do?

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Answers (6)
Report this content Marvman Written on: 12/05/2014
Contact their customer service team. If unhelpful then your next step is to place a bad review on here and explain what's happened. This will then make wowcher contact you to resolve your issue
Report this content LadyVal16 Written on: 12/05/2014
I gave them a bad review when my order did not come and they would not answer my emails. They responded to my review and gave me a refund.
Report this content Haylesbury Written on: 12/05/2014
Try contacting them with 'review' as your topic. They don't respond unless they are worried they will have a bad review
Report this content agarwalanil1 Written on: 12/05/2014
Get in touch with Wowcher and ask them to follow up on your order, you would need to folow with them few times before you see any positive outcome. In my case, I kept sending emails and calling them; gave bad reviews on every online forum; eventually they relented after 2 months and I got my refund. Wowcher are pretty poor in case of refund but have preseverance. Good luck!!
Report this content TopLaLa Written on: 12/05/2014
I've never had any problems with Wowcher (I have with another company). I've always found if I contact them directly, they deal, but, after watching Breakfast TV last week, the way to do it, if you are struggling, is to Tweet your complaint. Apparently, it works wonders!
Report this content dale evans Written on: 12/05/2014
Ring them if you can find the number..otherwise bad reviews get best responses..try Twitter too. I had this problem twice with Living Social- its the only way you can get through to them. They're just like the banks!
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Asked by Ridat123 on 9th April 2014 Report this content
Have any of you bought and used the Wowcher laser teeth whitening deal at Harley street whitening clinic? If so what were your experiences ?

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Answers (2)
Report this content dale evans Written on: 10/04/2014
no but did have whitening done a year ago - I wouldnt waste my money again. Unless you cut out tea/coffee/wine etc the staining just comes back..and the process can potentially damage/weaken teeth
Report this content Haylesbury Written on: 10/04/2014
To be honest I'd go professional and stay as far from wowcher as possible! Their customer service was appalling dealing with me. All fine unless there is an issue. However I did buy this product and it was not worth the money, but there was a mild improvement. In order to not damage teeth and have it in the best way possible I would say to consult a trained dentist
Asked by Rgill17 on 13th December 2013 Report this content
I have purchased 2 products on wowcher...the money has gone out of my bank but I changed my mind...can I still get a refund as I never actually redeemed the codes for the actual sale including discount?

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Answers (1)
Report this content Wowcher Written on: 19/12/2013
Good Afternoon, You can get a refund as long as you are still within 7 working days of the valid from date on the wowcher and if you have not redeemed the wowchers. Hope this helps. Wowcher
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