Fantastic people & service, bank was a problem though

4.6 / 5
93% of users recommend this
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Alanthewhistle's review of Voucher Express


“Fantastic people and service, bank was a problem though”

Written on: 15/04/2018 by Alanthewhistle (1 review written)

Voucher express were fantastic, kind, patient and very helpful. The problem was that the bank declined both my cards as they thought my card was being fraudulently used! I eventually managed with 2 phones, to contact the bank whilst still talking to Voucher Express and sorted the problem. It took an hour though. This wasn't voucher express's fault, but I don't know what to do to suggest a solution. can't you check my card the same way amazon does, asking for a code verification - that would make perfect sense

thank you for your patience and kindness - you stopped me losing the will to live AND my sister got her voucher!

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Ekf1's Response to Alanthewhistle's Review

Written on: 09/05/2018

Some transactions can take a little longer to process and thanks for the feedback to see if this incident does not occur again.

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