complete joke of a company avoid at all cost!!!

Placed an order on the 2/10 and after realising it wasn't going to be delivered in time for the party rang and cancelled it on the 5th. On the 10th I rang again when the refund had not been given to be told it was never cancelled and they would do it. Rang again on the 13th to be told again it wasn't done and they would do it and process my refund whilst on the phone. Rang on the 18th to be told it still had not been cancelled bearing in mind my postage and packaging was refunded on the 10th. Rang on the 23rd as still no refund and was told it was to late to cancel it now and they would have to process a cancellation through the warehouse and I could not have my refund until it was agreed. Wrote a letter of complaint to be told the money would be refunded by the 28th and still no refund.one man actually confirmed he had spoken to the warehouse and it had now been cancelled. I have rang yet again to be told it will be in my account in the morning. Today is the 29th I have spent another 2 hours on the phone to the company who have used every excuse going to avoid giving me a refund from the computers have gone down to the person who could do it has pressed a button and then ran off for a meeting and also that other people in the company had accessed my account without my permission breaching data protection causing a delay in the refund. The staff of this company have no idea what they are doing and I have spent a fortune on phone calls and in time being sent from Cardiff to south Africa. I have never known anything so awful with such horrible staff. This company takes your money in a flash but can't seen to give it back. It's been a month now still no item or refund.