Still awaiting refund!

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fzChilders334's review of Wilkinsons Plus www.wilkinsonplus.com

★☆☆☆☆

“Still awaiting refund!”

Written on: 17/10/2018 by fzChilders334 (1 review written)

I've been a wilko customer for years & I've had problems with my last 2 online orders where I've placed my order & they've taken not just the purchase amount but once I checked my online banking wilko had taken another payment which was unauthorised.This happened to my previous order where I was charged 3 times for 1 order,I'm still awaiting my refund after providing wilko with all the info from my bank.ive sent numerous email with no reply,I've made countless phone calls only to be told it's in a queue smd will be dealt with but still I've had no refund,furthermore i won't be shopping online again at wilko I don't trust that website & furthermore I've noticed this past 6 months the delivery service is awful not to mention the customer care,other stores deal with refunds & queries quickly so why aren't wilko? They have stores all around the country but slowly & surely they are gaining a bad reputation yet there motto is a family orientated store? Wilko taking this money out of my account has caused me so much stress,nearly £100 was taken & it's money I couldn't afford as I have direct debits coming out but it's been me who's got behind with my bills because of is,really isn't fair.

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Clairehartill's Comment

Written on: 22/05/2020

I also had Wilko take an unauthorised payment of £104 from my bank account, this was completely separate to an online order I placed for £62.

It took several attempts to receive a response. The amount was refunded, but no explanation as to how it happened was given.
Wilko now has my bank card details, and my concern is that if they can make an unauthorised deduction once, there is nothing in place to prevent them doing it again.

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